Traffic Ticket Assistant Manager

Traffic Ticket Assistant Manager

Job Description: 
Processes traffic tickets, fulfills customer needs to ensure customer satisfaction and oversees team production. Requires a high school diploma or equivalent and 2-3 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within the traffic ticket field. Relies on experience and limited judgment to plan and accomplish goals. Performs a variety of tasks. Works under general supervision; reports to a supervisor or manager. A certain degree of creativity and latitude is required.

Duties:
*Responsible for supervising 1 to 3 clerical employees engaged in the processing of incoming traffic citations and client assistance/customer service in accordance with established policies, procedures and company regulations.

*Plans, coordinates and supervises the work of clerical employees within the respective team.

*Audits pertinent file information such as client data. 
*Ensures that subordinate employees adhere to company procedures and policies.

*Performs all essential duties as a Ticket Processor on a daily basis.

*Balances daily accounts receivable and settles credit card machine.

*Evaluates subordinate performance. 

*Performs related work as required



Skills:
*Bilingual: English and Spanish
*Computer proficient
Qualifications:
Decision Making, Process Improvement, Verbal Communication, Informing Others, Interpersonal Skills, Conflict-Resolution Skills, Able to build Customer Rapport