Website Developer/IT Support Technician

North Dallas law firm seeks a Website Developer/IT Technician. For website work, this person will need to be able to

ü  Create and modify new and existing websites to increase traffic and secure new clients

ü  Create and improve content, layout, visual appearance and usability of firm websites

ü  Ensure websites are effective in attracting visitors and obtaining new clients and high in search results rankings through knowledge and use of effective techniques including

o Writing content when needed

o Optimizing keywords and using proper meta tags

o Creating proper, i.e., well-formed, clean HTML, ASP, PHP and CSS code and cleaning up improper code; removing negative search engine practices from websites

o Updating and properly formatting all title tags

o Updating/using proper search engine robot commands

o Ensuring that search engine bots are allowed to crawl our sites appropriately and that major bots are not prohibited from indexing our sites

o Using robot.txt files and/or meta tags to control how crawlers index our sites and submitting our sites to relevant search directories

o Creating site maps and submitting these maps to search engines

o Learn advanced website development and design skills to support the firm in its marketing efforts

For IT Tech work, this person will need to

ü  Provide primary technical support and customer service to users. Be punctual and in attendance on a regular basis to support staff members

ü  Respond to questions from callers and walk-ins; directly and remotely assist users with technology problems in on-site and off-site locations

ü  Learn operations of commonly used software, hardware, phones, copiers, fax machines and other equipment as needed

ü  Assume responsibility for assisting in the maintenance of the IT infrastructure and help ensure that it is ready for use with minimal downtime

ü  Restart frozen computers, stock paper and toner in printers and faxes

ü  Assist in the enforcement of IT policies

ü  Manage the circulation, inventory and distribution of headsets, manuals and other materials as appropriate

ü  Become familiar with available Help Desk resources; stay updated on firm technology changes, problems and issues

ü  Become familiar with firm policies, services and staff

ü  Direct calls to the IT Administrator as necessary

ü  Maintain discipline and decorum in all work areas

ü  Handle other duties as assigned by the IT Administrator or other firm staff

 

The person will need a variety of skills, including

 

ü  The ability to design and create websites

ü  Significant knowledge of current web-design trends and search engine optimization techniques; working knowledge of HTML, ASP, PHP and CSS code

ü  The ability to research legal topics and create new content

ü  Excellent personal computer skills and experience with or working knowledge of administering Windows and Sequel Servers

ü  Trouble-shooting, Help Desk knowledge and strong working knowledge of common operating systems and software applications

ü  Good problem solving skills and ability to visualize problems and think abstractly and resourcefully in their resolution

ü  Ability to provide technical support over the phone; good phone skills, professional demeanor

ü  Excellent human relations and communication skills

ü  Excellent grammar and proofreading skills

ü  Highly motivated, self directed and creative

ü  Above average organizational skills and high degree of attention to detail

ü  Above average ability to handle pressure and work under deadlines

ü  Above average patience and flexibility

ü  Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others

ü  Ability to handle changes, remain productive during slow times, multitask effectively during busy times and exercise patience and professionalism during stressful situations

ü  Ability to follow directions and work responsibly, with or without direct supervision

ü  Ability to work overtime and odd hours

ü  Two to five years of experience in the field