Help Desk Administrator

 

A global Management Firm is seeking a Helpdesk Administrator. The Help Desk Administrator's role is to support the end users and maintain the associated in-house technology equipment, IT assets, software systems and network connections. This includes troubleshooting problems with end users that consists of both technical and non-technical users.

 

Responsibilities:

 

·  First line support for standard applications including MS Office 2003 as well other user requirements

·  Field incoming help requests from end users via both telephone and e-mail in a courteous manner.

·  Diagnose, identify, research and resolve problems for all end users

·  Prioritize and schedule problems. Escalate problems (when required) to the IT Director

·  Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.

·  Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.

·  Performing preventative maintenance, including checking and cleaning of laptops, desktops, printers, and peripherals.

·  Manage server backups and maintain daily backup in MV & S. San Jose

·  Should be willing to learn as he/she progresses in his/her position and is faced with new challenges/questions.

 

Key Competencies:

·  Technical Knowledge and Skill:  General to Advanced knowledge of various computer applications such as MS Office, VPN, Microsoft Operating systems (Windows 2003 AD, Exchange 2007, IIS

·  Knowledge of SharePoint a plus

·  Working knowledge of Local and Wide Area Network Client support

·  Working knowledge of Server

·  Communication:  Effective interpersonal skills required to interact with end users

·  Initiating Action: Taking immediate action when confronted with a problem or when made aware of a situation.

·  Strong written and oral communication skills

·  Ability to support a wide array of end user skill levels

·  Self motivated, directed and good organizational skills

·  Must have a “can do” attitude.

 

Position Requirements:

·  4+ years experience in Help Desk or desktop support role troubleshooting PC problems including network and remote connectivity configurations.

·  Hands on Experience in supporting MS Office, Exchange/Outlook, particularly for roaming laptop users

·  4 year degree preferred, equivalent related work experience will be considered.

 

 

 

Location: 

Mountain View, CA

 

Contact:

Attn: Human Resources at

recruiting@prtm.com