Human Resource Generalist/Client Relationship Manager

PLEASE READ JOB DESCRIPTION CAREFULLY. THIS JOB HAS 2 PIECES.BASIC FUNCTIONProvide Human Resources services for designated clients. Effectively establish, maintain, build and manage client relationships at all levels to ensure the client is successfully helping clients achieve their business strategies.  Coordinates activities and facilitates timely delivery of services and projects to each client in all functional areas to include: payroll, 401k, benefits, employee relations, training and development, legal compliance, etc.  Responsible for driving results with clients, with the goal of increasing their satisfaction and retention.  Must be client-focused and have excellent account management skills.  Strong teamwork orientation, understanding that the client’s best interests are served through smooth, seamless service delivery. CLIENT RELATIONSHIP MANAGEMENT RESPONSIBILITIES (40% of time): Responsible for client retention in his/her client base; creating and executing an account strategy that will help develop a value-based relationship with each client.   Set and manage client expectations and activity, including identifying and developing additional service opportunities and coordinating delivery of ADP TotalSource services.   Conduct client meetings, including establishing and updating HR Service Plans, setting goals and developing plans to meet set goals. Ensure quality, timeliness, and effectiveness of all work delivered.  Understand and stay up-to-date on the client’s business situation, strategy and HR needs. Work with clients as a partner, keeping clients short and long-term HR goals in mind.  Participate in client HR planning meetings/decision-making.  Working with a distributed service team, will consult with clients and evaluate worksite needs in regards to HR services and proactively develop, implement, and monitor HR Service Plans which will directly impact the Human Resources effectiveness of client companies.  On an annual basis, recaps all activities completed on their behalf, discuss goals and objectives for upcoming year’s Service Plan.  Actively and consistently communicates with clients and schedules on-site client visits to ensure appropriate utilization of ADP TotalSource HR services. As necessary, evaluates and acts as a point person for client billing and pricing questions, escalating them as needed.  Assumes account responsibility within 30 to 60 days of client start.As part of Client Relationship Management, provide appropriate levels of consultation regarding HR products, as outlined in the ADP TotalSource HR Value Chain: HUMAN RESOURCES RESPONSIBLITIES (60% of time): 1.  RECRUITMENT & SELECTION:Provides direction and coaching on establishing legally compliant pre-employment practices to include, job descriptions, background checks, etc.  Works with the ADP TotalSource Client Recruiting Department to analyze client staffing needs and to assist clients in establishing a recruiting strategy to select qualified candidates for current and future job openings, as appropriate. Provides basic compensation analysis, comparing client pay data against geographic and industry salary survey data.2.  PAYROLL & TAX ADMINISTRATION:Acts as the liaison between clients and regional payroll processing department to ensure payroll transactions are submitted timely and accurately.  Works with clients to ensure fair and compliant pay practices.  Acts as a point of escalation for unresolved client issues.3. BENEFITS:Works with the ADP TotalSource Benefits Department, consultants and brokers to provide information about benefits, market trends and ensures that the client benefit renewal process is well managed and understood.  Assists clients with their benefit election process.  May conduct client renewal meetings and WSE enrollment seminars. Acts as a point of escalation for unresolved client issues.3.  401K:Works with 401K regional and division departments, as well as vendors, to drive appropriate participation at the client and worksite employee level. Acts as a point of escalation for unresolved client issues.4.  EMPLOYEE RELATIONS:Communicates and interprets HR policies and procedures while providing remedies for any issues that may arise.  Working with the client, reviews FMLA, job descriptions, handbooks, etc, and forwards requests to the ADP TotalSource HR Shared Service Center for back-office processing. 5.  TRAINING & DEVELOPMENT :Analyzes training needs and then coordinates with the TotalSource Training Department and/or Regional Trainers to deliver appropriate training programs.  May conduct needs analysis for client to determine Worksite Employee developmental requirements. Partners with client to create effective remediation techniques, such as job skill training, development plans, and interventions. 6.  RISK MANAGEMENT & SAFETY:Maintains knowledge of required client procedures, including Drug Free Workplace and Worker’s Compensation/Injury Reporting.  Acts as liaison with designated Risk & Safety Managers. Acts as a point of escalation for unresolved client issues.7.  REGULATORY COMPLIANCE:Maintains high-level of knowledge surrounding legal compliance, government reporting, policies and procedures.  Evaluates and investigates employee allegations and takes appropriate action to ensure legally compliant, fair and consistent practices.  8.  EMPLOYEE TERMINATIONS:Provides HR recommendations to help minimize liability in employee terminations.  Suggests outplacement services, as appropriate.  Works with Unemployment Administration as needed to provide information that may be required for unemployment claims processing.9.  CLIENT TECHNOLOGY:Works with Client Technology and Training Department(s) to ensure client understanding and participation ADP TotalSource web solutions and applications (My TotalSource) including both marketing opportunities, such as employee perks, as well as functional applications, such as web payroll and e-New Hire. Professional Experience: Minimum of 4-7 years progressive HR Management experience either in consulting or corporate environment and/or in an Account Management role. Quickly learn the organizations strategy and the industry. Must be able to deal with ambiguity and cope with change. Experience running and analyzing HR reports essential.  Experience in a client service environment, handling external clients. Effective communication, interpersonal and presentation skills required. Knowledge of Microsoft Office required.  Education:BA or BS in a related field REQUIRED! BENEFITS:A comprehensive benefit program is an important component of your total compensation. ADP focuses on continuously offering attractive benefit programs to our associates and their families. Offering a comprehensive benefits package day one!  Vacation, holidays, and personal days  Tuition reimbursement  Employee stock purchase plan  401(k) plan participation on day one  Employee recognition and referral bonus programs  And much more! Since 1946, Spherion has been helping talented individuals find rewarding job opportunities that drive excellence in their career. Through a network of 700 offices nationwide, we place 300,000 job seekers in fulfilling office professional, industrial and contact center positions every year. Put our career specialists to work for you!