Program Coordinator, Accreditations

Hay Group is a global management consulting firm that works with leaders to transform strategy into reality.  We develop talent, organize people to be more effective and motivate them to perform at their best.  Our focus is on making change happen and helping people and organizations realize their potential.  We have over 2600 employees working in 87 offices in 47 countries.  Our clients are from the private, public and not-for profit sectors, across every major industry. We currently have a need for a Program Coordinator, Accreditations, in our Boston office.This position has responsibility for the following areas concerning public and on-site Accreditation Programs (Emotional Competency Inventory/Emotional & Social Competency Inventory): Administration: Coordinates staffing of programs (facilitators, coaches, etc.) Coordinates hotel arrangements (conference room, guest rooms, menu selection, audio visual, etc.) Manages registration process. Includes taking payment information from participants, having invoices created by Accounting, sending participants invoices and confirmations. Coordinates with facilitators which surveys, journals, presentation materials, etc. will be used. Arranges for survey pre-work to be sent to participants. Processes surveys and manages self-service option Works with Creative Services and Production to compile/ship program materials. Point/support person for facilitators of accreditation programs.  Marketing: Establishes and maintains relationship with internal (Hay Group) consultants and support staff to promote understanding and ultimate sales of TL products and programs. Creates, maintains, and distributes updated product information packages to them. Responds to leads (email, phone, mail, web) for TL products and programs. Responsible for cross-selling and up-selling TL products and services. Performs analysis of post-program feedback surveys, reports results to director and program facilitators. Participates in conceptual design of promotional materials (catalogs, direct mail pieces, brochures, etc.)  Customer Service: Order taking. Assists customers (independent consultants, educators, corporate HR, government agencies, researchers) in placing orders. Educates them as to the applications and implications of various assessments (learning, management style, organizational climate, emotional intelligence, etc.), as well as related programs. Responds to inquiries received via the EI mailbox. On-line order troubleshooting. Assists customers who are having difficulty completing on-line assessments; identifies possible causes (browser-related, internal firewalls) and works with IT personnel to provide solutions. Orienting accredited coaches who are ordering for the first time to the survey process—timelines, payment policies, confidentiality issues, etc. Qualifications: Technical: Proficiency with Microsoft Office and internet applications Competencies/Skills: Customer Service Orientation Communication (oral and written) Time management Attention to detail Knowledge of TL products and services  Education: Bachelor’s degree 1-2 years’ customer service/sales experience To apply, please submit your resume through our online recruiting database, http://www.haygroup.com/ww/careers/us_opportunities.asp.NO PHONE CALLS PLEASE. EOE M/F/D/V  See Job Description