System Administrator

     


ABOUT THE COMPANY:

For over 20 years, FTI has brought insight and expertise to deliver successful resolution to the most challenging financial, litigation, and business-critical issues. FTI is a leading global firm that organizations rely on for advice and solutions in the areas of forensic analysis, investigation, and technology when confronting the critical legal issues that shape their futures.  We are involved in high-stakes, fast-paced computer forensics projects from around the world.  We have participated in many of the largest litigations, bankruptcy proceedings, and restructurings in the United States.  FTI is a leader helping leaders; we proudly serve 97 of the top 100 law firms, 85% of all fortune 100 companies, and 9 of the 10 top bank holding companies in the world.  Our workforce of more than 2,300 employees includes numerous PhDs, MBAs, CPAs, CFEs, JDs, and technologists with expertise across a broad range of industries including financial services, healthcare, energy, media, and communications.  If you are interested in becoming part of a fast growing company and helping shape its future, read on.

ABOUT THE OPPORTUNITY:
The Sr. Systems Support provides 2nd level technical support for both Windows and proprietary based hardware and software related issues. The incumbent serves as a senior resource for FTI consultants in all areas of Client Services. This position will report directly to the Manager, Systems Administrators.

PRIMARY DUTIES:
• Provide 24/7 Tier 2 help desk, call center, and custom application support with Ringtail, Attenex, and other custom applications
• Participate in the team on-call rotation and be available as required
• Provide effective mentoring to junior staff
• Monitor systems, respond to alerts and proactively respond via the help desk system to incidents and requests to ensure SLA compliance.
• Responsible for assisting in the maintenance, ongoing expansion and optimization of 1500+HP and Virtual servers
• Test and Deploy proprietary applications, systems and security patching and upgrades
• Research and develop new FTI solutions and/or process improvements to ensure prompt and accurate resolution of technical challenges and business issues
• Partner with appropriate teams to conduct and oversee root cause analysis on mission critical or Service Level failures
• Interact with clients directly for 2nd level escalations
• Develop, document and maintain in-depth processes and policies regarding system and application configuration
• Support Client Services initiatives and serve as an advocate
• Perform other duties as assigned 
 
SKILLS REQUIRED:
• 2 Years in a technical support position with web-based applications
• 2 Years experience supporting and troubleshooting Windows 2000/2003, MS Active Directory, MS IIS and MS Office Suite
• 1 year Citrix or SQL administration and experience a plus
• Experience in a 24/7/365 and, multi-tiered production environment
Monitoring systems, responding to alerts and proactively respond to issues to meet SLA requirements.
• Ability to take ownership of an issue, problem, or project and see it through to completion
• Flexible team player who promotes and fosters a positive work environment
• Ability to travel when requested (possess sufficient credit to meet travel requirements of the job i.e. rental cars, hotel accommodation, meals while on work assignments, etc)

SKILLS PREFERRED:
• MCSA, MCSE, MCDBA, CCNA or other mid to high level I.T. certifications
• Understanding of Virtual Server infrastructure and software (i.e. VMware)
• Previous experience or exposure to litigation terminology and support (Ringtail, Attenex, Concordance, etc)
• Scripting experience (SQL, VBScript, WMI, etc) is a huge plus

EDUCATION/EXPERIENCE REQUIREMENTS:
B.S. or a B.A. college degree or 4 yrs relevant experience in a Systems Administrator/Client Support role

POSITION CLASSIFICATION: Exempt
 
FTI Consulting, Inc. is an Equal Opportunity Employer