Systems Administrator

Huron Consulting Group helps clients effectively address complex challenges that arise in litigation, disputes, investigations, regulatory compliance, procurement, financial distress, and other sources of significant conflict or change. The Company also helps clients deliver superior customer and capital market performance through integrated strategic, operational, and organizational change. Huron provides services to a wide variety of both financially sound and distressed organizations, including Fortune 500 companies, medium-sized businesses, leading academic institutions, healthcare organizations, and the law firms that represent these various organizations. The Systems Administrator is responsible for providing hardware and software support on site and over the phone to the corporate office and 5 regional offices. Personal interactions include employees at all levels in order to resolve problems and implement new solutions. The Systems Administrator will report to the DRS Information Technology Manager.   - Technical troubleshooting of hardware and software issues courteously and expeditiously - Answer and appropriately handle incoming customer support requests via phone, email, voicemail, IM, and in-person requests; escalate or transfer problems when appropriate - Document, track, and monitor all problem/resolution activity in the tracking system in order to ensure a timely resolution - Stage, configure, and deploy new and existing desktops/laptops/peripherals - Install basic PC software applications (MS Office Suite, Project, Visio, Acrobat, etc.) - First and second level support for personal computer upgrades and installations - Assist in hardware and software asset management - Assist in the hardware warranty repair process - Rotate after-hours support coverage with other teammates - Continuous development of problem solving techniques, and the creation of more efficient support methods - Participate in team projects that enhance the quality of the support service level and promote technical and career growth - Assist in IT-related purchasing activities, such as shipping & receiving - Other IT-related operations, administration and maintenance functions as requested   - Education and Certifications: • High School diploma • Associates / Bachelors degree or certificate program desirable • Citrix CCA, CCEA or CCIA desirable • MCSE desirable • A+ desirable - 2+ years experience in an IT support environment - Extensive knowledge in the following technologies: • Microsoft Windows XP Professional • Office Professional (Outlook, Word, Excel, Access, PowerPoint) • VPN and remote access clients • Citrix Presentation Manager/Server - Experience using and configuring: • Microsoft Internet Explorer • Adobe Acrobat Reader • Trend AntiVirus • 3rd Party hosted E-Discovery review platforms (Zantaz, Ringtail, IConect, etc) - Thorough understanding of PCs, peripherals, and networking - Excellent understanding of Help Desk operations - Thorough understanding of Citrix Presentation Server - Excellent verbal and written communication skills with technical, non-technical staff, and end users - Excellent customer service and listening skills - Strong teamwork skills in order to maintain strong working relationships within and outside IT and to develop a results-oriented work environment - Excellent follow-up skills in order to see tasks through to resolution and to communicate problem status to end users, such as notification of completion, notification of delay, and explaining rationale - Excellent analytical, problem solving, project management skills - Excellent organizational skills and ability to prioritize and manage multiple tasks - Ability to share knowledge and work plans and to teach, learn, and manage conflict - Ability to work independently   Travel: Approximately 10% or less   Please apply through our website at www.huronconsultinggroup.com/careers.aspx.   We offer a competitive compensation and benefits package that includes medical/dental/vision/life&disability, 401(k), work/life programs, employee stock purchase plan and a generous paid time off policy. The Company is fully committed to providing equal employment opportunity in recruitment, employment, compensation, benefits, promotions, transfers, education and all other terms of employment. Huron will not discriminate on the basis of age, race, color, gender, marital status, sexual orientation, gender identity, national origin, religion, Vietnam era of veteran status, physical or mental disability, creed, citizen status or any other status protected by federal, state of local law. We endeavor to maintain a drug-free workplace.   If interested, please apply online at http://track.jobviper.com/ViewJob.asp?id=508155-3-243 Please apply through our website at www.huronconsultinggroup.com/careers. We offer a competitive compensation and benefits package that includes medical/dental/vision, 401(k), and a generous vacation and personal/sick plan. Huron Consulting Group is an equal opportunity employer. We recruit, employ, compensate, transfer, promote and train without regard to age, race, color, gender, marital status, sexual orientation, gender identity, national origin, religion, Vietnam era or veteran status, physical or mental disability, creed, citizen status or any other status protected by federal, state or local law.