Technical Writer Senior - Training

Overview:
Training projects have moderate levels of complexity, risk, and impact to the Learning Services and client business. Efforts require internal and external support of customer implementations and may require cross departmental efforts.

This position does not have direct reports. Reports to the Learning Services Sr. Manager.

Responsibilities:
• Designs, develops, delivers and evaluates training programs for external customers both domestic and global. Takes feedback from sessions and incorporates the data into training and process improvements that enhance customer satisfaction. Writes and edits instructional or informational materials.
• Creates storyboards, scripts, course content (including simulations and blended solutions) and student directions for eLearning solutions into templates.
• Works cross functionally with Professional Services, Technical Writers, and Development to create accurate manuals.
• Participates in product meetings to ensure all training materials reflects current product features and future product vision.
• Researches the training needs of all audiences in order to develop appropriate training specifications.
• Develop and adhere to documentation standards and styles.
• Analyze the impact of software updates and makes resulting changes to documentation.
• Maintain an up-to-date knowledge of Concur products and services.
• Provide estimates, key deliverables, and milestones within a given release.
• Might train or advise other technical writers on all aspects of technical writing.
• Be aware of, and comply with, all corporate policies.

Qualifications:
Education, Experience & Training required:
• Bachelor's degree in English, communications-related field, information technology, computer science, or equivalent.
• Excellent oral and written communication skills.
• Solid problem-solving skills.
• Proficient with Dreamweaver, Homesite, Frontpage or other HTML editor.
• HTML knowledge, MS Word required.
• Ability to pass a background check.


Job Specific Specialized Knowledge & Skills:
• A team player with a positive attitude and a willingness to do whatever is needed, in a sometimes fast changing environment, to achieve project goals and requirements.
• Strong project and time management skills.
• Must be able to work independently with minimum supervision.
• Strong technical aptitude.


• Experience in a professional services environment a plus.
• Multilingual capabilities a plus.
• Ability to communicate effectively across all levels of the organization.
• Excellent interpersonal, written, oral and presentation skills.

Critical Performance Competencies:
• Technical and Professional Expertise
• Attention to Detail
• Process Management/Quality Accountability
• Teamwork
• Planning and Organizing
• Customer Value Creation
• Change Management
• Influence and communication
• Conflict Management

Value Competencies:
• Displays passion for & responsibility to the customer
• Hires, develops & rewards great people
• Displays leadership through innovation in everything you do
• Displays a passion for what you do and a drive to improve
• Displays a relentless commitment to win
• Displays personal & corporate integrity

EEO:
Equal Opportunity Employer, M/F/D/V.

Physical and Cognitive or Mental Requirements:
Major job activities - physical requirements:
• Use of computer and keyboard for extended periods of time on most or all workdays
• Use of telephone - throughout the workday as needed to conduct business
• Working under time pressure
• Working rapidly for long periods
• Communicating and interacting with others

Major job activities - mental requirements:
• Multiple concurrent tasks
• Ability to perform under stress
• Reading and comprehension
• Writing
• Problem solving
• Confidentiality
• Customer contact

Working environment (where major activities are carried out):
• Indoors in an office or control room

Working hours:
• 24 hours per week will typically be necessary to accomplish performance objectives and to provide satisfactory job presence and/or responsiveness
• Flexibility as to the specific working hours may be required or available


To Apply for this position, please CLICK HERE