Administrative Assistant

Busch LLC is the leading global manufacturer of industrial vacuum pumps and vacuum pump systems.  We have thirty locations throughout the world, with North American Headquarters located in Virginia Beach, VA.  Currently we are seeking an Administrative Assistant to support our Mid-Atlantic Service Department.

Busch LLC offers its employees a competitive salary and benefits package.  We offer a 401k plan and profit sharing plan, health insurance (including medical, dental and vision), life insurance, short term and long term disability, tuition reimbursement, ten holidays annually and paid vacation and personal time.  But that's not all that makes Busch a great place to work!  We have many employee-driven initiatives in the area of special events, community service, communications, health and wellness and more, fostering a year-round team environment.

Job Summary:

Provides administrative support to the Mid-Atlantic Service Organization.  Supplies information, maintains files, researches information to compile reports, establishes clerical procedures, interacts professionally with customers and staff, produces correspondence for internal and external customers and otherwise relieves Service Manager of most administrative and business details.  Service Administrative Assistant must be familiar with standard concepts, practices and company procedures and is expected to have a certain degree of creativity and organizational skills.

Please note: This position is located in an enclosed office in a warehouse environment.

Duties and Responsibilities include:Co-ordinates the daily interactions within the Virginia Beach Service Department.Prepares and follows-up on service repair estimates, contacts customers and controls paperwork for final billing and return shipment of customer equipment.Prepares and follows-up on service contracts or field service work and co-ordinates movement of all reports for final billing.Reviews all service invoicing data and reports.Executes and maintains service related paperwork and files.Obtains safety information on customer equipment returning for repair.Co-ordinates re-stocking of field service vehicles.Responds to customer inquiries for parts lists, service manuals, pricing and deliveries.Handles any other necessary communication and record keeping duties in support of Service Department.communicates with personnel from other departments and field offices as needed to relay and obtain necessary information.Co-ordinates in-house and on-site training seminars with the Service Managers.Prepares all departmental correspondence.Maintains files and records for the office.Follows-up on stock delivery of parts for RMA orders.

Required Knowledge, Skills and Abilities include:Efficiently operate software programs including Microsoft Word, Excel, Powerpoint and internal processing software.Ability to communicate orally and in writing with other in-house personnel and customers.Possess good organizational skills.Ability to organize and maintain a filing system.Possess polite and confident telephone skills.Willingness to learn, work with and relay spare parts needs for various Busch products to customers.Ability to understand and become knowledgeable of company marketing policies, discounts and commission schedules for various distributors, representatives and other customers.Willingness to work in various capacities as the Service Manager directs.

Required Qualifications, Training and Experience include:High school diploma.Three (3) years secretarial and/or clerical experience.Experience communicating with external customers.

This job description in no way states or implies that these are the only duties to be performed.

Busch LLC is an EOE supporting a drug free workplace.