CUSTOMER SERVICE REPRESENTATIVES

ABOUT US:  Metro Door, Inc. in the process of moving into it's newly-built facility in Great River, New York, is one of the nation's leading manufacturers of security enclosures and a major provider of incident related repair services nationwide.  Our customers include Fortune 100 retailers and major nationwide chains.  Metro Door's USA Facilities Maintenance division provides all types of maintenance and emergency repair services including gate repair, replacement door repair, locksmithing, glass, film, board ups, plumbing, electrical and handyman services.  Due to our outstanding growth and continued success, Metro Door Inc. is looking for career-oriented customer service representatives to join our team.

JOB DESCRIPTION:  This strong Customer Service Representative will learn the business from the "ground up" in a team environment helping support an Account Manager who is providing service for a specific customer set.  Activities include communicating with customers, stores, and vendors, gathering proposal information, writing estimates, tracking and scheduling repairs, and following up on hot issues.  You will be multi-tasking between phone calls, emails, negotiating, problem solving and customer updates.

The right candidate for this position will have a background in a similar type role or exposure to a high call volume complexed servicing.  He/she will also possess high energy levels and have a 'can do' approach, have outstanding customer service skills and truly enjoy dealing with people/customers.  This person will also enjoy working in a team environment, and be target and goal driven, have an inquisitive nature and be willing and able to learn a wide variety of skills and products.

The ideal candidate for this opportunity will possess the following skills:Computer literacy and able to type a minimum of 45+ wpm Professional verbal and written communication skills Organizational abilities and attention to detail Multi-tasked individual who can prioritize their work Negotiation and problem solving skills Able to handle high pressure in a very fast-paced environment Sales/negotiating skills Able to develop and nurture strong business relationships

Metro Door Inc. offers a comprehensive benefits program which includes, medical, dental, life insurance, 401K with employer contribution, vacation and sick pay.  The starting salary range for this position is $32,000-$38,000 based on previous experience.

For consideration, please fax resume with salary requirement to Neal Lian at 631-382-3619 or email to NLian@metrodoor.com .