Contact Center Agent

Ingersoll Rand is a $8 billion diversified industrial firm providing integrated solutions to industries ranging from transportation and manufacturing to food retailing. Driven by a 100-year-old heritage of technological innovation, we help companies be more productive, efficient, and innovative. We have opportunities for career growth through our diverse businesses, which manufacture many well-recognized brands including Schlage, Club Car, Thermo King, Hussmann, and Ingersoll Rand. In every line of business—from climate control to security-- Ingersoll Rand enables companies and their customers to inspire progress. For more information about Ingersoll Rand visit www.ingersollrand.com

Providing temperature-controlled environments for food and other perishables are essential in today’s global market. Through our Climate Control Technologies sector and Thermo King and Hussmann brands, we provide global solutions for the transportation and retail refrigeration market.





We are currently seeking an experienced Contact Center Agent at our Bridgeton, MO location.



This position encompasses the following :


Receive service calls from customers and identify location of customer. Gather information from the customer related to the reason for the call.
Determine the priority of the service request and set customer expectations.
Enter appropriate information into the system and send call to appropriate dispatch center to dispatch a technician.
On weekends and during non-business hours dispatch on-call technicians.
Determine if equipment is under warranty. If not set customer expectations.
Monitor status of Priority 1 work orders to be certain they are being handled in a timely fashion. Handle other types of inbound calls and follows defined procedures to satisfy the customer in a timely manner.
Other duties as assigned by the supervisor.



Qualifications :

Excellent telephone and communications skills. Ability to work in a handle high call volume environment..
Good customer service skills and willing to work flexible hours.
Basic PC skill required. Experience in Microsoft Word and Excel helpful.
Ability to work in a team environment and desire for continuous learning through cross-training.
Ability to follow procedures.






Ingersoll Rand at a Glance :



Today's Ingersoll Rand is a global innovation and solutions provider with powerful brands and leading positions within its markets. The company features a portfolio of worldwide businesses comprising an enviable roster of leading industrial and commercial brands, such as Club Car golf cars; Hussmann stationary refrigeration equipment; Ingersoll Rand industrial and construction equipment; Kryptonite locks; PowerWorks microturbines; Schlage locks and Thermo King Transport temperature-control equipment. These, and many other Ingersoll Rand brands, are positioned as number one or two in their markets.



We employ approximately 40,000 employees throughout the world and operate more than 100 manufacturing facilities, half of which are located outside the United States.



Ingersoll Rand provides :

Competitive compensation packages.
Excellent benefits package (medical, dental, and long term disability).
Tuition Reimbursement.
Excellent 401k.
And a friendly and rewarding work environment!

To Apply for this position, please CLICK HERE