Customer Care Specialist

Join a family of professionals focused on exceeding customers? needs! Corporate Express Document & Print Management, a division of Corporate Express, Inc., is a leading provider of computer business forms, forms management and related services, pressure sensitive labels, and direct mail products through a national network of manufacturing, sales and distribution locations. We are seeking a customer service specialist in our Omaha, Nebraska sales office to support our account representatives and act as a liaison between customers, account representatives and production staff. GENERAL OBJECTIVES: Service customer needs and requests and provide ongoing support to designated sales reps. Act as a liaison between the customer and sales rep. Primarily support the account via telephone, e-mail and fax, process and follow up on all types of orders, maintain files and other related duties as assigned. MINIMUM REQUIREMENTS: Education: Completion of high school (or GED); prefer post high school education in business including training in PC skills, word processing and spreadsheet applications. Experience: Two years prior customer service experience; prefer prior customer service experience in the printing industry or similar industry. Knowledge, Skills and Abilities: ? Excellent verbal communications skills are necessary in dealing with customers, account reps and managers. Ability to develop relationships with customers based on strong, interpersonal communication skills and trust. Telephone communication skills. ? Good written communication skills to professionally communicate with customers, account reps and managers via e-mail. ? Time management, organization, follow-through skills. Ability to work independently. ? Ability to work under pressure of order deadlines and with constant interruptions. ? Math skills are necessary (fractions, form dimensions, pricing calculations) ? Ability to learn product, pricing and company policy information. ? Ability to deal with customers, managers and division staff in a professional, service oriented manner. ? Good listening skills required to understand customer requirements. ? Basic PC skills including ability to navigate in a windows environment and proficiency in software applications (Excel); 10-key skills. ? Ability to learn to operate in Baan computer system and navigate using multiple screens and through screen processes. ? Demonstrated record of consistently good attendance/punctuality. Corporate Express Inc. is an Equal Opportunity/Affirmative Action Employer.Apply online at www.corporateexpress.com job #119044 for immediate consideration. Email This Job to a Friend See All Jobs at Corporate Express