Customer Service Assistant

Customer Service AssistantThis position is designed to assist the Account Managers in their daily functions and to prepare the employee to become an Account Manager. The CSA will work with Account Managers to complete print jobs and assist in the day-to-day functioning of the department so that it can perform most productively. This position also involves interaction with multiple internal and some external contacts through which the CSA will gather information to put jobs through the plant. ESSENTIAL DUTIES AND RESPONSIBILITIES:This position provides support for the Customer Service department. Assistants will be assigned to a particular team but should be willing and able to assist members of other teams as needed. This position also includes a minimal amount of support for the Human Resources department and executive staff. This position is directly responsible for the following:1. Provide clerical support for Account Managers, including planning & scheduling department events, distributing weekend availability, monitoring mailing reports, managing department mailings, managing the departments spaces and supplies, etc.2. Provide back-up coverage for Account Managers when they are unavailable or out of the office3. Complete Account Managers manufacturing instructions including run sheets, shipping instructions, paper order forms, etc.4. Fully manage the equivalent of one average active title 5. Provide back-up coverage for the front desk when receptionist is unavailable6. Manage customer fidelity database and customer satisfaction survey tool. 7. Assist with other duties as neededQualifications1. Associates Degree in Graphic Arts, equivalent degree or equivalent experience2. Excellent project management skills with an aptitude for a high level of detail3. Intermediate level user of MS Office Suite4. A positive, team-oriented attitude and should exhibit the professionalism expected of one who has regular customer contact5. Excellent verbal and written communication skills6. Good analytical and problem-solving skills7. Prefer at least one year of experience in printing environment Job Reference Number: 15758BRFounded 140 years ago, RR Donnelley (www.rrdonnelley.com) prepares, produces and delivers some of the most widely recognized magazines, catalogs, books, annual reports, retail inserts and directories in the world. RR Donnelley does business with every company in the Fortune 100 and approximately 97% of the Fortune 500. The company also provides solutions in document-based business process outsourcing, commercial printing, direct mail, print fulfillment, forms and labels, variable digital printing, logistics, digital photography, on-line services and content and database management. As the largest printer in North America and with strong positions around the globe, RR Donnelley is changing the role of print in every marketplace it serves.We provide a competitive compensation plan and an exceptional benefitpackage.RR Donnelley is an AA/EEO employer. About Us Are you looking for a challenging yet supportive environment in which to focus your creative energy? For nearly 140 years, RR Donnelley has been shaping the way millions of people receive the news, keep up on the latest trends, and learn about the world around them. If working for a leader in the fast-paced, constantly evolving communications industry sounds exciting, consider building your career at RR Donnelley. RR Donnelley offers rewarding opportunities in a variety of disciplines which add value to our business and the industry as a whole. In addition, we value the contributions of every member of our team. We also offer competitive salary and benefit packages.Benefits At RR Donnelley we have created a comprehensive, full-time benefits package that offers medical/dental/vision, life insurance, short/long-term disability, pension, 401(k), employee stock purchase, flexible spending accounts and more. If interested in this excellent opportunity, please submit your resume. To ensure proper processing, please reference the correct position Req. # in all correspondence. Submission via our company Web site is preferred: www.rrdonnelley.com. Or forward a resume and salary requirements to: rrdonnelley@trm.brassring.com. No phone calls please. RR Donnelley is an equal opportunity/affirmative action employer.