Customer Service Rep

OSRAM SYLVANIA is the North American business of OSRAM GmbH of Germany, one of the world's largest lighting manufacturers and part of the Siemens family of companies. The company manufactures and markets a wide range of lighting products and precision materials and components for business and industry, consumers, for the automotive industry, and for the computer, aerospace and other major industries worldwide. It employs about 11,350 people in North America and is headquartered in Danvers, Mass.

OSRAM SYLVANIA has 22 manufacturing plants, one equipment assembly operation and twelve research and development laboratories, along with a network of sales offices and distribution centers serving all of the United States, Canada, Puerto Rico and Mexico. Most of the company's products are marketed in North and South America under the SYLVANIA or OSRAM brand name.


We are pleased to introduce you to OSRAM SYLVANIA. We're proud of our longstanding reputation of providing lighting solutions in homes, businesses and institutions, automobiles and a broad range of specialty applications. In fact, we've been doing just that since 1901. Over the years, we've changed to reflect the markets we serve and the customers we reach. Through this time of change and discovery, one thing has remained constant - a belief that our ideas can make a difference in every person's life and that our products reflect a commitment to making our world more comfortable, more productive and more imaginative. At OSRAM SYLVANIA, "We make better light for better living."

OSRAM SYLVANIA is looking for a Customer Service Rep to join our team! If you have a background in Customer Service and want to work for a great company that is based on INNOVATION- look no further. OSRAM SYLVANIA offers comprehensive benefit programs, tuition reimbursement, 401k, wellness programs, on-site massage therapy, free parking, complimentary coffee and an overall great working environment.


Job Description:
Provide accurate, timely product technical support to customers, sales, end users, and specifiers for advanced inquiries relative to product application or characteristics. In partnership with sales representatives, initiate product up-sell, cross-sell or product substitution as opportunities present. Verify pricing and customer credit status as required. Execute low- to mid-level account management responsibilities to meet designated customer requirements, which may include but is not limited to: schedule delivery appts; maximize line and unit order fill rate; influence on-time delivery; promote web utilization; analyze vendor report cards and determine/execute performance improvement initiatives; and, participate on cross-functional/internal quality teams formed to enhance service performance or define/implement improvements to systems and processes.


Business degree and/or a minimum 3 yrs relevant experience.
Exceptional written and verbal communication skills required.
Experience with Excel, Word, Outlook required
Strong organizational abilities combined with professional demeanor.
Experience with ERP systems, SAP, Salesforce.com, Knowledge of VMI systems and Access helpful.


For quick consideration apply here