Customer Service Rep - ProCast

ITT Corporation (www.itt.com) is a $6 billion global multi-industry company based in White Plains, NY. ITT supplies advanced technology products and services in key markets including: fluid and water management including water treatment; defense communication, opto-electronics, information technology and services; electronic interconnects and switches; and other specialty products.Goulds Pumps, (www.gouldspumps.com) a division of ITT Corporation, boasts a proud tradition of supplying quality pumping products to the global industrial markets for over 150 years. Goulds is the dominant brand worldwide with over a million installed process pumps in service. Goulds industrial brands include Goulds Pumps, A-C Pump, PumpSmartTM and PRO Services®. Goulds is committed to lowering pump life cycle cost by providing innovative solutions to fluid handling problems.ITT Corporation / Goulds Pumps is an Equal Opportunity / Affirmative Action Employer. M/F/D/V. To 'Add Value' to our product through world class customer service throughout the quotation, follow ups, order, and expediting process for our parts business. Act as the single point of contact for customers and sales for ProCast parts business. To support the repair parts selling initiatives of the field sales team while developing a close supportive relationship with the customer. The CSR is a link in understanding and translating to our business system the technical and commercial parts requirements. The CSR is responsible for customer satisfaction regarding quotes, orders, delivery performance, and quality. Must develop acceptable level of knowledge of ProCast product and be capable of answering a varying degree of technical questions. Should be familiar with pump material and applications.Create and utilize a productive follow-up process for open quotations. Must be capable of closing the sale.Be responsible for solving customer disputes as it relates to errors in shipment, prices and related issues that result in non-payment or a requirement to return parts. Be knowledgeable in the GetPaid system and interact with Sales, customers, the FRC and operations to successfully resolve disputes.Be a member of the after-hours team. Education: Associates degree with Zero to Two years experience selling/technical/manufacturing experience.Other Skills/Knowledge/Experience:Proficient in MS Office applications. Strong working experience of the AS400 system. Experience using internet applications. Excellent verbal and written communication and interpersonal skills. Excellent organizational and time management skills. Knowledge and experience with Goulds IPG products including pump operation and design or a demonstrated mechanical aptitude to quickly acquire this knowledge. Knowledge and experience in credit and collections work. IPG Product supply source knowledge. RESPOND HERE! Respond immediately by accessing the following dedicated online response form which will allow you to cut and paste your resume. This form will go directly and immediately to the hiring authority for this position. Access the online response form at: http://sh.webhire.com/servlet/resp/rf?jobid=2197034&boardid=749