Customer Service Representative

Account Serv Professional 2QualificationsEDUCATION: REQUIRED: High School Diploma or equivalent. PREFERRED: B.S. in Printing, Graphic Arts, B.A. in Business or other related area.EXPERIENCE: REQUIRED: Four years of experience in printing. Working knowledge of computer programs as it relates to Customer Service. PREFERRED: Printing or Graphic Arts background. Minimum of 2 years experience working directly with customers.QUALIFICATIONS:Excellent oral, written and English grammar communication skills. Ability to handle telephone conversations in a courteous and business-like manner. Must be competent in the use of personal computer. Must be outgoing, friendly, self-motivated and detail oriented individual. Ability to process accuracy, organizational skills and problem solving ability. Ability to deal effectively with employees at all levels of the organizational structure. Must be able to work under pressure and stressful situations. Possess a professional appearance and attitude in order to portray a positive image for Perry Judd s. Must be a team player. Must be able to travel and work weekends and holidays. Job Reference Number: 16587BRFounded 140 years ago, RR Donnelley (www.rrdonnelley.com) prepares, produces and delivers some of the most widely recognized magazines, catalogs, books, annual reports, retail inserts and directories in the world. RR Donnelley does business with every company in the Fortune 100 and approximately 97% of the Fortune 500. The company also provides solutions in document-based business process outsourcing, commercial printing, direct mail, print fulfillment, forms and labels, variable digital printing, logistics, digital photography, on-line services and content and database management. As the largest printer in North America and with strong positions around the globe, RR Donnelley is changing the role of print in every marketplace it serves.We provide a competitive compensation plan and an exceptional benefitpackage.RR Donnelley is an AA/EEO employer. About Us Are you looking for a challenging yet supportive environment in which to focus your creative energy? For nearly 140 years, RR Donnelley has been shaping the way millions of people receive the news, keep up on the latest trends, and learn about the world around them. If working for a leader in the fast-paced, constantly evolving communications industry sounds exciting, consider building your career at RR Donnelley. RR Donnelley offers rewarding opportunities in a variety of disciplines which add value to our business and the industry as a whole. In addition, we value the contributions of every member of our team. We also offer competitive salary and benefit packages.Benefits At RR Donnelley we have created a comprehensive, full-time benefits package that offers medical/dental/vision, life insurance, short/long-term disability, pension, 401(k), employee stock purchase, flexible spending accounts and more. If interested in this excellent opportunity, please submit your resume. To ensure proper processing, please reference the correct position Req. # in all correspondence. Submission via our company Web site is preferred: www.rrdonnelley.com. Or forward a resume and salary requirements to: rrdonnelley@trm.brassring.com. No phone calls please. RR Donnelley is an equal opportunity/affirmative action employer.