Customer Service Representative / CT5023

Position Description:

Saint-Gobain is a leading worldwide producer of gypsum, abrasives, building materials, high-performance plastics, insulation, flat glass, glass containers, piping, reinforcements and industrial ceramics. Worldwide, Saint-Gobain had sales of approximately $52.2 billion in 2006, and currently has more than 200,000 employees in 49 countries. In the U.S. and Canada, Saint-Gobain employs nearly 23,000 people, and has approximately 180 manufacturing locations. Its total U.S. and Canada sales in 2006 were $8.5 billion.CertainTeed is a subsidiary of Saint-Gobain. Through innovation and creative product design, CertainTeed has helped shape the building products industry for more than 100 years. Founded in 1904 as General Roofing Company, the firm made its slogan "Quality Made Certain, Satisfaction Guaranteed," which quickly inspired the name CertainTeed. Today, CertainTeed is North America's leading brand of exterior and interior building products, including roofing, siding, windows, fence, decking, railing, trim, foundations, pipe, insulation, walls, ceilings and access covers.Position Summary: Consistent with corporate objectives, provide customers a preferred level of customer service by accurately processing sales orders, promptly respond to various product and service requests and support the overall sales function. Essential Duties: •Support CertainTeed Gypsum sales by coordinating efforts with assigned outside sales representatives in the management of specific customer accounts. •Accept and process customer sales orders in accordance with published product lead times, ensuring accurate and timely delivery of material.•Maintain contact with customers, sales representatives, credit department, carriers, manufacturing plants and all other functional departments involved in servicing the needs of the customer.•Monitor inventory balances in distribution centers in support of regional product supply and process transfer shipments when required.•Proactive resolution of all service failures i.e. damages, shortages or delayed deliveries experienced by customers.•Utilize various web based systems to process sales orders in accordance with regional product allocations.•Document all service related issues in the Service Exception Management System (SEMS) used to track service performance.•Required to perform other duties as assigned.Other Duties and Responsibilities:•Periodic customer and plant visits with outside sales representatives.•Attend product training sessions, classroom and hands-on exercises.•Create sales, product shipment or other reports for sales managers. •Promote product sales through inside sales functions.Minimum Knowledge and Skills Required:Requires a high school education and experience in sales, call center, product support or similar environment. Clear and professional communication skills, both oral and written. Exhibit adaptability and very strong problem solving skills. Must be energetic, results driven and capable of working in a team environment. Requires basic typing skills and must be proficient with Microsoft Office Suite, Lotus Notes or Outlook/e-mail. Experience with AS 400 or ERP operating systems is a plus. Preferred or Desired Qualifications:College education with interest in outside sales. Knowledge of ERP operating systems or a member of an ERP implementation team. Experience with inventory management, manufacturing processes or production scheduling. Working Conditions:8 hour day, travel approximately twice per yearPhysical Demands:NoneThe above declarations are not intended to be all-inclusive of this position's duties, responsibilities and requirements to do this job. They are intended only to describe its general nature. EOE/M/F/D/V

Qualifications:

2008-20