Customer Service in Long Island City

Customer Service in Long Island City



Our National Franchise Organization, rated #1 in our industry has been in business for over 24 years. We have experienced substantial, long-term growth and as a result are searching for another member to add to our close-knit team of individuals who coordinate the schedule of all sales and installations.

Our company, Closet Factory, designs, sells, and installs custom closets, home offices, garages, home theaters, pantries, bookshelves, and more. Our products are of the highest quality and range from simple to spectacular and everywhere in between. We help our customers get organized and pride ourselves in our customer service excellence throughout our company. We want employees who are creative and innovative as well as dedicated and disciplined in their approach to their jobs. We are a hard working company and are seeking to improve our performance with like-minded team players.

Our office is fast-paced where no two days are the same. There is a high level of activity so boredom is not an option. You will handle multiple items simultaneously in a professional and courteous manner. You come in contact with many different types of people and help them with their requests that can range from appointments to questions regarding their installation. There is a team atmosphere in the Office and all challenges are handled as a group. All clients need to be handled with care so we are looking for those individuals with great customer service skills.

Your responsibilities will include:
q  Answering heavy phones
q Working with clients and handling every phase of their jobs
q Scheduling appointments for sales and installations
q Working with Designers and Installers
q Responsible for problem resolution for clients and working with management, production,
 and installers to satisfy every client
q Maintaining customer database and input of information into computer

Specific requirements:
q Good organization skills and be able to multi-task
q Computer experience including Word and Excel
q Strong and precise follow through
q Written and oral communication skills are essential
q Ability to prioritize work assignments, critical tasks, and routine work

If you are energetic and upbeat, this may be the place for you. Our work environment is casual, energetic, and fun. We recognize people as our most valuable asset and will train you to excel in your position. A future with Closet Factory has never been brighter. If you are thinking about taking the next big step in your career, this may be the opportunity you have been waiting for.

If this sounds exciting, e-mail your resume to: newyorkcity@closetfactory.com