E-Commerce / Web Specialist

Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, enabling our customers to make the world healthier, cleaner and safer. With annual revenues of $10 billion, we have more than 30,000 employees and serve over 350,000 customers within pharmaceutical and biotech companies, hospitals and clinical diagnostic labs, universities, research institutions and government agencies, as well as environmental and industrial process control settings. Serving customers through two premier brands, Thermo Scientific and Fisher Scientific, we help solve analytical challenges from routine testing to complex research and discovery. Thermo Scientific offers customers a complete range of high-end analytical instruments as well as laboratory equipment, software, services, consumables and reagents to enable integrated laboratory workflow solutions. Fisher Scientific provides a complete portfolio of laboratory equipment, chemicals, supplies and services used in healthcare, scientific research, safety and education. Together, we offer the most convenient purchasing options to customers and continuously advance our technologies to accelerate the pace of scientific discovery, enhance value for customers and fuel growth for shareholders and employees alike. All of our employees share a common set of values - Integrity, Intensity, Innovation and Involvement. Our ability to grow year after year is driven by our ability to attract, develop and retain world-class people who will thrive in our environment and share in our desire to improve mankind by enabling our customers to make the world healthier, cleaner and safer. If you share in our values and if you're looking for an employer who is strongly committed to developing talent and rewarding achievement, come grow with us at Thermo Fisher Scientific. Thermo Fisher Scientific is an Equal Employment Opportunity and Affirmative Action employer. Job Description E-Commerce / Web Specialist General Summary:The E-Commerce / Web Specialist will be responsible for design, development and support of the business’s website, e-commerce systems and other online/promotional initiatives. This individual will maintain and manage the business’s Internet presence, electronic commerce systems, catalog database connectivity and other electronic media from a technical perspective This person will be responsible for investigating, coordinating, tracking, and resolving web-related issues for the organization.  They will work with the functional areas and technical staff to understand issues and design solutions.  Proposed solutions may involve working with functional users, technical people, management, contractors, other divisional and shared services groups,  or outside vendors. Qualifications: • A Bachelors degree in Business and/or Computer Science and/or IS/IT is desired. • A minimum of five year’s experience in web development, e-commerce or electronic marketing. • Strong project management experience, including demonstrated success in managing complex projects with internal and external organizations and individuals. • Vendor relationship management experience, preferably web hosting vendor experience. • Web and e-commerce architectural knowledge and experience. • E-commerce experience with payment gateways, tax software, shopping cart engines and PCI compliance. • Technical knowledge and experience  in web development technologies such as ASP/HTML/CSS/JavaScript, and the ability to manage vendors in use of these tools. • Excellent communication and organizational skills with the ability to interact with IT technical areas, business customers and external partners. Specific Responsibilities: • Develop new internet/e-commerce and electronic media applications as appropriate, and keeping pace with technology advancements. • Maintain the division’s internet and e-commerce presence from a  technical perspective, including e-commerce systems, server management, and data interfaces. • Collaborate with e-commerce teams to enable e-commerce, internet and electronic marketing.  This includes design, development, and project management to deliver integrated solutions using best practices and corporate standard solutions. • Manage outsourced vendor relationships including web hosting, e-commerce suppliers, payment gateways, shopping cart engines, and electronic marketing software, and software vendors. • Support data integration to e-commerce platforms from/to key business systems. • Perform advanced problem determination procedures and resolution without assistance and assist other technical staff members with problem determination procedures and resolution.  • Provide user support by researching all supplier and customer connectivity, data and mapping issues. • Respond to customer inquiries regarding functionality of the website and related e-commerce systems and determine appropriate courses of action if necessary. • Create written guidelines and procedures for the maintenance of the electronic presence.  • Develop and maintain appropriate documentation as necessary and direct the creation of appropriate documentation. • Create and manage detailed project plans and specifications including milestones, resource allocation, and time estimation. • Provide on-call and off-hours support as necessary to ensure proper functioning of the web and e-commerce environment.  Assist with, monitor, and direct recovery actions. • Manage site security and ensure compliance with industry standards such as PCI compliance, Sarbanes-Oxley, etc. Education: Bachelors Job Level: Experienced