Engagement Manager

Product Action, International is a leader in the quality control services for the automotive industry.    We are expanding our quality control expertise into industries as diverse as medical equipment, appliances, furniture, watercraft, and recreational vehicles.  Product Action obtained ISO 13485:2003 certification in 2008.  Many professional opportunities exist within the company for employees who are looking for a challenge and a fast paced work environment.  Product Action has a strong history of developing and promoting internal candidates for positions of progressive responsibility.

 

We are looking for someone with Quality Control Management experience in the Medical field to join our team as an Engagement Manager in Warsaw, IN.

 

Position Description:

 

· Develop and maintain all customer/location contacts on all assigned projects as well as cultivate new business.

· Meet with customer and/or location contacts at the beginning of all new projects to determine project

specifications, and to set up the job to the customer’s instructions and ensure expectations are being met.

· Develops and completes customer/location reports as required.  Handle customer relations including complaints and corrective action.

· Support corporate team to ensure accuracy of all internal / external paperwork including collection of unpaid accounts.

· Lead a team of hourly and salary employee’s, which includes: employee relations issues, annual reviews, prioritizing work assignments, training, etc...

· Responsible for all processes performed by inspectors to ensure we are in compliance with 21 CFR Part 820, ISO 13485, customer requirements, and company quality SOP.

· Knowledge of GMP, GDP, and OSHA standards.

· Effectively manage many tasks of various complexities at the same time.

 

 

Qualifications:

 

· Two-year degree in business or technical degree in quality, automotive, manufacturing, or engineering, or 5 years of equivalent experience.

· Minimum of two years in management and supervision of salaried and hourly personnel.

· Minimum of two years experience in a FDA, QS and/or ISO work environment.

· Excellent organizational skills to establish, implement, control, revise, and evaluate work projects.

· Proficient in the use of metrology gauging tools and equipment.

· Excellent human relations and customer service skills including written and oral communication skills.

· Possess conflict resolution skills and employee motivation techniques.

· Proficient in Windows and Microsoft Office Professional computer programs.

· Ability to travel often on short notice including overnight.

· Proven experience using initiative and independent decision making skills under pressure.

· Previous experience working with precision measurement instruments, Blue Print reading, including GD&T, is highly desirable.

· Experience going through audits including ISO, customer, FDA, and CE recertification audit a plus.

· Previous experience negotiating and collection a plus.

 

Product Action offers growth opportunities, competitive pay and a comprehensive benefits package which includes: major medical, health and dental insurance, plus paid vacation and holidays.

 

Equal Opportunity Employer/Drug Free Workplace