Field Service Engineer II (Warren N.J.)

Oerlikon USA is an exciting company that is an innovative global Semiconductor solutions provider. Our Wafer Processing Division is a leading global provider of thin film production systems for the semiconductor industry. These innovative production solutions are designed for the manufacture of highly intricate chips with exceptional performance, making components faster, smaller, with higher package densities and lower power consumption.

 Oerlikon USA, Inc., Wafer Processing is currently in need of an experienced Field Service Engineer II.


 

SUMMARY:

Provides comprehensive service on assigned equipment maintaining high customer satisfaction, timeliness, accuracy, efficiency, cost-effectiveness, and safety.

 

DUTIES AND RESPONSIBILITIES:

  Install, commission, and maintain products at user’s site. 
  Perform modifications or retrofits as needed.

Maintain complete and detailed knowledge of assigned products and applications.

  Troubleshoot, diagnose, and calibrate products via telephone or at user’s site.

Provide training for customers and others in the effective operation, calibration, and maintenance of products.

  Maintain accurate records and issue complete and timely reports on equipment operations.

  Responsible for corporate toolbox.

  Provide support for trade shows and laboratory as needed.

 Accumulate histories of equipment performance, commercial relationships, and commercial opportunities.

  Maintain contact with Field Service Operations Supervisor to facilitate effective scheduling.

  Other duties as assigned



QUALIFICATIONS:

  B.S. degree from four-year college or technical school, preferred

  Five to Seven years related experience, 

  Equivalent combination of education and experience.

Must possess a valid driver’s license, clean driving record, major credit card (for business travel), and passport.

 

SKILLS AND ABILITIES:

  Ability to read and interpret technical journals and reports.

  Ability to compile reports and compose routine correspondence. 

Ability to communicate effectively with customers, and respond to common inquires, complaints, and requests.

  Ability to effectively deal with angry customers and negative situations.

Ability to define problems, collect date, establish facts, and draw valid conclusions. 

  Ability to travel extensively to support customer needs.

 

WORK ENVIRONMENT and PHYSICAL DEMANDS:


  Work is performed at individual customer sites.

  The incumbent is routinely required to sit, stand, walk, touch, see, and hear. 

  The incumbent must occasionally lift or move up to 50 pounds.

 
While performing the regular duties of the position, the incumbent may be exposed to moving mechanical parts, risk of electrical shock, and possible exposure to toxic or caustic chemicals. The incumbent must be able to wear safety equipment and follow safety instructions. 



Oerlikon offers an excellent benefit package including:  Medical, Dental, Vision, Life Insurance, Short and Long Term Disability Insurance, and a matching 401k Retirement Savings Plan, and a Tuition Reimbursement Plan.  We offer 10 paid Holidays and 17 days of Paid Time off (PTO), which can be used as accrued.

 

Oerlikon USA, Inc. is an equal employment opportunity employer, in accordance with applicable federal and state law for qualified employees and applicants without regard to race, religion, color, sex, age, national origin, sexual orientation, marital status, or physical or mental disability, and, when requested and necessary, to provide reasonable accommodations for qualified individuals with disabilities. Qualified disabled veterans and veterans of the Vietnam era are also included under this policy.

 

Please e-mail your resume to hr.sp@oerlikon.com or fax it to 727-577-6159.

 

Thank you for your interest in Oerlikon.  Due to the volume of resumes received, we will not be able to reply to all.  We will contact all interested parties within 15 days.

LOCAL CANIDATES ONLY,RELOCATION NOT AVAILABLE.