Jr. Sales Support Representative / CT4990

Position Description:

Saint-Gobain is a leading worldwide producer of abrasives, building materials, high-performance plastics, insulation, flat glass, glass containers, piping, reinforcements and industrial ceramics. Worldwide, Saint-Gobain had sales of approximately $52.2 billion in 2006, and currently has more than 200,000 employees in 49 countries.In the U.S. and Canada, Saint-Gobain employs nearly 23,000 people, and has approximately 180 manufacturing locations. Its total U.S. and Canada sales in 2006 were $8.5 billion.CertainTeed is a subsidiary of Saint-Gobain. Through innovation and creative product design, CertainTeed has helped shape the building products industry for more than 100 years. Founded in 1904 as General Roofing Company, the firm made its slogan "Quality Made Certain, Satisfaction Guaranteed," which quickly inspired the name CertainTeed. Today, CertainTeed is North America’s leading brand of exterior and interior building products, including roofing, siding, windows, fence, decking, railing, trim, foundations, pipe, insulation, walls, ceilings and access covers.Headquartered in Valley Forge, Pennsylvania, CertainTeed and its affiliates have approximately 9,000 employees and 70 manufacturing facilities throughout the United States and Canada. In 2006 the group had consolidated sales approaching $4 billion.

Qualifications:

General Function:To provide sales support to CertainTeed businesses through receiving and qualifying phone calls from customers and potential customers (contractors, architects, remodelers, distributors, and homeowners, etc.) regarding product or project inquiries. This position is an arm to the Sales organization in that it establishes leads for sales and distributor customers. The position is responsible for maintaining and updating a database of all calls received, actions taken, and disposition of leads. This position is responsible for literature and sample fulfillment as requested. This position also supports the marketing organization in providing activity reporting and responses to the respective marketing organization relative to advertising and other merchandising strategies.Responsibilities:50% Qualifying inbound phone calls from architects/builders25% Data entry, capturing pertinent information. Generate leads/referrals.15% Literature/sample fulfillment10% Outbound phone calls, lead follow-up, inquiry requestsRequirements:• Bachelor’s degree preferred. Without a degree, a minimum of 2-4 years’ customer service or call-center experience. • Must be enthusiastic and confident. • Computer proficiency required. • Excellent communication and problem-solving skills required. • Must have the ability to seek out information needed to service the many diverse questions and requests. • Ability to work as a team member. • Must be willing to learn all product categories in order to service the consumer community. TO APPLY:Saint-Gobain offers a competitive compensation and benefits package commensurate with experience. For immediate consideration, please apply below.WEBSITES:www.saint-gobain.com/us/ www.certainteed.com REF CODE:CT4990