LAN Support Technician II

NATIONAL PEN is a leading global direct marketer of business-to-business promotional products.  The Company manufactures or imports business related promotional and gift products such as writing instruments, desk accessories, wearables, calendars, and drinkwear that are then customized with a customer’s name, address, logo etc., using traditional laser engraving, silk screening or its proprietary technology for high speed digital image printing.  National Pen primarily targets small businesses in the US and selected international markets and has manufacturing facilities in the US, Mexico and Ireland.  The Company also has a retail division that sells similar products into retailers with logos or licensed designs.

 

 

Position Summary:

Installs, modifies, and makes minor repairs to personal computer hardware and software systems, and provides technical assistance and training to system users by performing the following duties.

·  Supports, monitors, tests and troubleshoots hardware and software problems pertaining to LAN workstations.

·  Recommends, installs, and configures workstations.

·  Performs repairs to desktop systems, provides end users support for LAN / LAN based applications, proprietary computer-based manufacturing and graphics applications, and provides desktop hardware and operating system support.

·  Supports and maintains user network and email account information, including rights, security, and systems groups.  Acts as first lie of support for user problem resolution, responsible for either solving end user problems or escalating issues to a higher level.

 

Education/Experience:

 

Bachelor's degree (B.S.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience; or equivalent IT experience consisting of direct end user and network support and industry standard certifications, such as MCSD, CCNA, CompTIA, etc.