Manager, After Market Services

Manager (Manager/Supervisor of Staff) Education Level: Bachelor's Degree Contact Information Reference Code: 1910 Job Description Manager, After Market Services       DATE: March 20, 2008 POSITION TITLE: MANAGER, AFTERMARKET DEPARTMENT:  CUSTOMER SERVICE PRIMARY OBJECTIVE OF POSITION: Design, launch and drive the After Market Services Organization with a focus on strategic business differentiation through the development of the Extended Warranty Program (including Preventative Maintenance, Parts, Parts & Labor, and Pricing Strategies) to generate revenue through the Global Service Network. Expand warranty and non-warranty service both in factory and field to support aggressive growth.   ABOUT MCLEAN Join Pentair’s Technical Products segment as a member of the McLean Thermal in Champlin, MN. Our primary products manufactured are metal and composite enclosures and cooling technologies that cool, house, and protect sensitive controls and components.    Cooling cabinets and enclosures is McLean’s business. McLean Thermal, A Pentair Company, is already an established leader in North America for design, manufacture and integration of cooling technologies for enclosed electronics with aggressive goals to grow international business. We protect vital electronics in many different industries from telecommunications and data communicates to machine tool and automotive.   For more information on McLean Thermal please visit http://www.mcleanthermal.com   MAJOR AREAS OF ACCOUNTABILITY: · Manages Unit Repair, Internal Service and external 3rd Party Service Provider. · Design Extended Warranty Program including Preventative Maintenance, Parts, Parts & Labor, and Pricing Strategies. · Launch Extended Warranty Program. · Ongoing management of Extended Warranty program including Growth & Profit Objectives. · Provide environment for successful continuous improvement processes in all areas. · Work with 3rd party Service Provider to expand coverage and service levels. · Restructure internal service organization to respond to expanded business needs. (People, Processes, Metrics)   TRAINING / SKILLS REQUIRED: · B.S or B.A. degree in Business, Marketing, Sales or Engineering. · External customer focus, strong team player, positive attitude.   SUPERVISION OF OTHERS: Work direction provided to others in the department. TRAINING / SKILLS REQUIRED: · B.S or B.A. degree in Business, Marketing, Sales or Engineering. · External customer focus, strong team player, positive attitude. Pentair is an Equal Opportunity Employer.