Office Receptionist - Growing Company

About the Company
Superior Lithographics is an established and respected printing and folding carton company. Our clients are highly successful local and national companies. They value our ability to meet deadlines without compromising quality. We deliver value to our customers though our state-of-the-art printing equipment run by the best printers in southern California. We continue to grow at an average annual rate of 22% and we are always looking to add talented staff to our team.


About the Opportunity
As the Office Receptionist you will be the voice of the company. We believe each call needs to be answered by a real, live human, not an auto-attendant. You will be the key person directing calls, understanding callers 'sense of urgency' and then directing the call to the proper person. 


Essential Duties and Responsibilities:

Greets and directs corporate office callers by answering telephone calls from customers; determining nature of business and directing callers to appropriate destination.

Welcomes visitors and employees to the corporate office by greeting them; answering and referring questions.

Maintains safe and clean reception area by complying with established policies and procedures.

Completes special assignments by stuffing and labeling envelopes; sorting, collating, and stapling material for internal and external distribution.

Maintains corporate office telecommunications system by operating and inspecting equipment according to manufacturer's instructions for house phone and console operation.

Maintains continuity within diverse office environment by documenting and communicating actions, irregularities, and continuing needs.

Accomplishes corporate office and organization mission by completing related results as needed.Other related duties as required


Qualifications, Education and Experience Required:Outstanding telephone manners and presence Excellent multi-line telephone operating skills Ability to understand a callers needs and direct them appropriately within the organization High School diploma or equivalentVerbal CommunicationMicrosoft Office SkillsAttention to DetailProfessionalismMulti-taskingQuality FocusInforming OthersConfidentiality

 

Personal Qualities:

Customer Oriented: Empathic to customers with problems and needs.  Willingness to listen, take action and solve problems
Dependable: Arrives on time; say what you mean and mean what you say
Detail Oriented: Complete work with a high degree of precision.
Flexible: Readily adapt to changing priorities
Communicate: Describe physical objects and job processes over the phone and in writing
Well organized: Initiate and maintain accurate records and information, able to retrieve information upon request
Problem solver: Interested in preventing errors before they become problems. Identifies source of problem and potential solutions, decides upon and implements the best solution
Team player: Recognize that success and failure are shared experiences and only though teamwork will we continue to grow
Open minded: Able to find new ways of doing tasks and creatively solve problems


Benefits
Superior Lithographics' benefits include 401(K), medical insurance, prescription drug coverage, life insurance, paid company holidays and paid vacations.


Superior Lithographics is an Equal Opportunity Employer. Employment contingent upon successful completion of background investigation. Pre-employment drug screening required. All resumes held in confidence. No recruiters or agencies. No faxes please. Relocation costs are not available for this position.