Order Administrator

The Gem Group, Inc., is a dynamic, expanding manufacturer of screen-printed and embroidered bags and apparel, we encourage our employees to bring their excitement to work with them each day - and we reward them for it too! We are currently looking for an Order Administrator.

 

Responsibilities:.

·  Ensures the timely and efficient processing of orders by entering orders within 4 hours of receipt.  Primary coverage is an assigned territory.

·  Communicates with customers regarding no stocks, pricing errors, and missing information on orders.  Contacts customers with  questions on orders and makes changes to orders as needed

·  Coordinates the order process, tracking the order from the time the order comes in the door until it is delivered to the production department. Uses employee production report to prioritize workflow. Tracks orders to the appropriate next step.

·  Resolve any pricing, artwork or any other issues that may cause order to be delayed. Any changes to be noted in CRM and/or communication log of order.

·  Works in tandem with the customer service rep and sales rep assigned to the territory.

·  Uses the company database to retrieve customer information, stock status information, enter customer orders, and communicate questions to the customer.

·  Enters notes and other pertinent information into the CRM system.

·  Checks stock availability and reports major shortages to the Order Processing Supervisor

·  Has knowledge of product line, prices, delivery times, and various marketing promotional programs.

·  Maintains communication with other departments to ensure order completion..

·  Instruct customers on use of the 30 minute guarantee program and gather necessary information.

·  Communicate any changes in customer account to appropriate department.

·  Work with other teammates for cross training, backup training and vacation coverage. 

·  Provide feedback to management regarding customers and programs.

·  Provides back up support to customer service department, including answering ACD calls and switchboard.

·  Provides support to the Communication Center as needed.

·  Perform other related duties as assigned by the supervisor, or manager.

 

 

Requirements:

·  Minimum 5 + years in a customer service environment

·  Team Player essential

·  Knowledge of order entry processes

·  Excellent organizational skills

·  Strong verbal and communication skills

·  Ability to deal with high stress situations

·  Ability to shuffle priorities

·  College degree or equivalent work experience

·  Strong telephone etiquette

·  Ability to troubleshoot and problem solve

·  Must be extremely detail oriented

·  Must be able to effectively use a PC including Microsoft Office (or equivalent programs) and a Windows based environment.