Parts Coordinator

 

Horton Automatics services the commercial and industrial markets with a variety of automatic entrance systems.  Based in Corpus Christi, Texas, Horton Automatics builds about 35,000 automatic doors, revolving doors, security entrances and windows annually.  It's customers include restaurants, hospitals, nursing homes, airports, hotels, casinos, office buildings, convenience stores, retail food stores and government buildings, to mention a few.

 Horton Automatics is a division of Overhead Door Corporation.  Overhead Door invented the first upward-acting door in 1921 and the first electric door opener in 1926.  Today, Overhead Door continues to be the industry leader through the strength of their product innovation, superior craftsmanship and outstanding customer support.

 Horton Automatics currently has an opening for a Parts Coordinator in Corpus Christi, TX.  This position reports directly to the Production Manager.

Position Function:

 

Is one of the customer’s point of contact within the organization regarding Service and Parts.  Coordinates Parts activities with other functions (e.g., purchasing, production, engineering, and shipping).  Recommends corrective actions to adjust to customer needs. Coordinates customer service function with other departments.  Provides customer service regarding the resolution of technical issues, installation and utilization of parts and/or services.  Provides verbal information, text information, or electronic mail responses to customers, and intracompany personnel.  Performs a wide variety of duties to receive and process orders and maintain parts inventory. 

 

Essential Duties and Responsibilities

 

1. Receives inquiries via telephone, FAX, electronic mail, web and correspondence about the company's products, parts, and services.

2.   Responds to inquiries verbally,

3.   Exerts maximum effort to provide information to requester.

4. Obtains details on requests by customer and refers request to appropriate sales personnel based on product need 5.

6.  Resolves customer questions related to parts orders, takes orders and traces status of parts orders for customer inquiries and identify appropriate method of delivery.

7.  Writes up order, samples, price quotations, and similar data to customer, as required.

8.  Process parts orders and backorders from purchase orders received from customers.

9.  Works with customers to inform them of unit prices, shipping dates, anticipated delays, and backorders.

10. Monitor inventory and notify purchasing of any orders that would deplete stock.

11. Route orders to departments for filling and follow up to insure delivery by the specified date.

12. Encourage increased demand of parts stocking and purchases by customers.

 

Other Responsibilities

 

1.  Preparing various reports as requested by Parts department Supervisor.

2.  Fill in as needed when Parts Supervisor is unavailable or away from office.

3.  Assist in determining inventory levels.

4.  Perform all other tasks as assigned by the management team.

 

Skills/Experience Requirements

 

·  Ability to participate as a team member on projects that involve or impact the activities of the department.

·  Ability to make decisions that are consistent with standards or policies of Horton Automatics.

·  Customer service orientation and emphasis on results, customer satisfaction, and multitasking.

 

Education Requirements

 

·  Minimum of a high school diploma. 

· Has knowledge of product line, delivery time, drop ship items, and similar data, as required.

 

 

Physical/Work Environment Requirements

 

·  Ability to use personal computer, ten key calculator, copy machine, fax, telephone, presentation systems and printers.

·  MS Office, and JDE.

·  Ability to work long hours when necessary.

·  Ability to walk, stand and sit for long periods of time.

·  Highly focused, customer orientated, intense visual requirements, ability to  read and write.

·  Must be able to communicate verbally and in writing.

 

 

Horton Automatics is an Equal Opportunity Employer/Affirmative Action Employer. m/f/d/v