SAP Business Analyst- FI/CO

  Summary:  A Business Support Analyst provides the first level of support to the SAP user community.  It is the responsibility of this person to provide support for reported system problems and requests for system enhancements.  This support may be for one or more functional areas of the company.  Functional areas are: FI, CO, MM, PP, QM, SD, HR, and BW.  Business Support Analysts by functional area determine the necessary configuration changes or programming changes required to support the end users requests for assistance.

 

Essential duties and responsibilities:  The person in the Business Support Analyst position will provide support to the functional areas of the company to which they are assigned by:

1. Providing 1st level of support to end-users.

2. Coordinating problem support and requests for enhancements.

3. Defining or developing new business procedures.

4. Develops business level specifications for new development or changes to custom development and works with the technical application specialist to build and implement changes.

5. Maintains the business operating parameters within the ERP systems.

6. Maintains and establishes new configuration settings of the system.

7. Validates all changes to be made to the system through system testing.

8. Maintains the system test environments with the proper data.

9. Maintains and develops business process/procedure documentation.

10. Validates major SAP releases, versions, upgrades and patched or fixes.

11. Uses SAP development methodology and testing tools.

 

 Qualifications:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

1. Work involves the use of personal computers on a network.

2. Required to learn how the company Enterprise Resource Planning (ERP) system works and be able to use it in day-to-day activity within functional area.

3. Required to use the company’s ERP system for creation of various reports used to support work.

4. Use PC applications such as Word Processors, Spreadsheet/Database programs.

5. Must have a working knowledge of functional areas they support.

6. Must have a working knowledge of the global business processes of the company.

7. Must have good communications with external experts and functional experts within internal departments.

 

 

Education and/or Experience:

1. 4-year degree or equivalent experience in related functional experience

2. Prior experience as a business or system analyst on a SAP system

3. Prior experience as an end user or manager in a related functional area

4. Prior experience as a SAP team implementation member

5. Experience with Sarbanes Oxley/IT Compliance.