Senior Technical Specialist

USG is a leading manufacturer of building materials for the construction and remodeling industries.  USG products are used in everything from major commercial developments and residential housing to simple home improvement projects.

 

As the inventor of wallboard, USG revolutionized the North American building materials industry.  We are the world’s leading producer of gypsum wallboard, joint compound and a vast array of related construction products.  We are also the global leader in the manufacture of ceiling suspension systems and are recognized as the acoustical panel and specialty ceiling systems innovator.  USG’s family of products provides creative building solutions that set new standards for productivity and efficiency, helping contractors and architects deliver high quality and innovative designs.  Our flagship brands are recognized around the world and include:

 

·  SHEETROCKâ brand gypsum panels

·  DUROCKâ brand cement board

·  DONN® brand suspension systems

 

USG, through its subsidiary L&W Supply, is also the nation’s largest distributor of drywall and related building products.  L&W serves the professional contractor through a network of over 250 locations and strives to be the preferred source for quality products and services needed to complete projects on time and within budget.

 

USG employees have a steadfast commitment to the company’s core business beliefs –safety, integrity, efficiency, quality, diversity, innovation and service.  These beliefs have helped USG become the $5 billion Fortune 500 Company it is today.  With 14,000 employees working in over 30 countries, USG is dedicated to helping customers and partners achieve success.  Our commitment is to the highest levels of safety, customer satisfaction and quality in everything we do.

 

USG has been named one of Fortune magazine’s “Most Admired Companies”, one of Chicago magazine’s “Top 25 Places to Work” and one of Industry Week’s “100 Best Managed Companies.”  USG, through its subsidiaries and the USG Foundation, contributes to many charitable causes, particularly those involved in homelessness, housing, and disaster relief.

 

USG hires people for careers, not just jobs, and invests in employees through classroom and on-the-job training.  We promote from within wherever possible and give significant responsibility early on in employees’ careers with the company.  USG is a company in which everyone can reach their full potential.

 

USG has an immediate opening for a Senior Technical Specialist.  This position is located in our Chicago, IL headquarters.

 

Position Description:



 

·  Leads VoIP activities for the company, across headquarters, call centers, plants and other locations.  Focuses on company-wide solutions.  Develops, analyzes, and recommends architectural alternatives for voice activities and assets, including LANs, WANs, MANs, WLANs, IPCC, software, servers, and network security. Ensures projects are implemented that meet quality and network standards, business/technical requirements and deadlines.

·  Creates a corporate call center architecture that includes Oracle's E-Business suite's technical architecture and associated 3rd party applications where applicable.

·  Provides technical leadership and hands-on support to various voice and network related detailed design and implementation activities (e.g. directory services integration, QoS, back-end server clusters and networks, wireless networks, presence and telephony).

·  Forecasts capacity, performance, and network requirements, and develops plans based on business requirements and internal infrastructure growth.

·  Ensures environments are available and secure for system testing, integration testing, pilot testing, internal customer testing, and production - Develops, tests, and monitors security and internal controls

 

Position Requirements:

 

·  Minimum of 5 years of technical experience.  Excellent analytical, problem solving, project management, interpersonal and communication skills.  BS in Computer Science or related field required.

·  Experience in leading projects and successfully managing network operations and teams.  Experience in the design and implementation of complex technical solutions, especially Cisco VoIP and IPCC implementations.

·  Experience in Network Management, VPNs, Global networks, WAN and LAN architecture, Internet connectivity, and voice and data convergence. 

·  Demonstrated deep network technology skills in physical networking (e.g., LAN / WAN integration, remote access, VPN, wireless, etc.), logical networking (e.g., TCP/IP design, DNS, DHCP, directory services, etc.), and Voice over IP (call manager, gateways, CDR, IPCC, etc.). 

·  Experience in working in a large organization's IT department.

 

USG offers a comprehensive benefits package that includes medical, dental, vision, and life insurance; retirement and investment plans; paid holidays and vacations; tuition reimbursement.  To learn more about USG Corporation, check out our web sites at www.usg.com and www.lwsupply.com.  USG Corporation is an Equal Opportunity Employer M/F/D/V.