Service Technician

Perform depot repair, field service and technical support on standard and specialty systems to internal and external customers.

 

Responsibilities:

 

1.   Provide field service at domestic and international customer locations for standard equipment and low-complexity custom equipment.

 

·  Perform new system start-up

·  Perform low-complexity system troubleshooting

·  Perform cable terminations

 

2.   Develop a working knowledge of all product lines relative to the local district/region, including low-complexity custom products.  Develop an understanding of applications for these products as related to system design and support.

 

3.   Perform depot repairs on products relative to the local district/region.

 

4.   Become proficient in providing technical support for products relative to the local district/region, including products sold by GAI-Tronics that may be purchased from another manufacturer.

 

5.   Provide technical support, via telephone, to customers and sales representatives.

 

6.   Follow established and documented procedures for time accounting and customer invoicing.

 

7.   Perform other duties as assigned.

EOE M/F/D/V