Service Technician Support-Plumbers, Electricians, Mechanics, etc...

Provide support: In the service, installation and troubleshooting of all Rinnai product. Ensuring the identification, documentation and resolution of quality/performance issues. In the repair and/or failure analysis of product returned to Rinnai.

s         Provide telephone support to answer inquires on service, installation and troubleshooting procedures for all Rinnai products.

 

s         Responsible for following through with repairs, rework, rebuilding and/or maintenance on all  product returned to Rinnai. To include documenting results of failure analysis on product.   

 

s         Liaise with Sales, Marketing, Engineering and Service staff to maintain an understanding of product features/specifications and quality controls standards.

 

s         Liaise with Field Sales/Service organizations and Engineering in gathering and documenting information on potential quality/performance issues. To include providing input/suggestions on possible corrective actions. 

 

s         Ensure records of all work orders, quality control reports, failure analysis, RGA’s, credits, returns, shipping request, etc. are completed with details related to work and/or services performed.

 

s         Rotating shift schedule (8am-5pm, 9am-6pm, 10am-7pm and 11am-8pm)

 

s         Maintain company provided tools, equipment and property.

 

s         Embrace and support growing business demands in a changing environment

 

s         Various projects as requested

 

s         Awareness and compliance of Company Policies and Procedures

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

5.1       SKILLS

 

s         Effective communication skills, both written and verbal with the ability to present in front of groups.

 

s         Knowledge and use of Word, Excel and PowerPoint.

 

s         High degree of technical analysis.

 

s         Ability to work with various levels of people / customers / teams.

 

s         Customer / Quality discipline.

 

 

5.2       EXPERIENCE / REQUIREMENTS

 

s         Proven and demonstrated technical appliance repair experience. Back ground in electrical, electronics, plumbing systems, hydronics, and/or boiler systems.

 

s         Two to four year technical degree or related experience. Plumbing/Electrical/or Gas License a plus.

 

s         Ability to travel as needed.

 

s         Ability to safely operate company provided equipment, tools and property.

 

 

5.3       PERSONAL CHARACTERISTICS

 

s         Professional approach; confidence in dealing with people

 

s         Commitment to achieving business goals

 

s         Strong technical / customer service orientation

 

s         High levels of personal integrity, honesty

 

s         Team player able to operate with a great deal of independence