Technical Support Manager

Cummins Inc., Engine Business Location Denver, CO Job Category Sales/Retail/Business Development Contact Information Reference Code: cumm-00002895 Job Description Technical Support Manager At Cummins, regardless of your degree or area of expertise, you have the capacity and the opportunity to immediately impact our organization and our future. As a $13 billion international leader, our diverse business segments range from innovative filtration systems, advanced turbochargers, and power generation to the world's leading diesel engines and components. Our business diversity demands the talents and creativity of individuals with a wide range of backgrounds. We unleash the power of Cummins by giving you the freedom to take charge, the opportunities to grow and the benefits to build your future. Our commitment to a solid work/life balance is just one example.At Cummins, you'll help make people's lives better by creating the products that provide jobs and help world economies. You'll help create innovative, environmentally responsible power solutions. You will unleash the potential of your talents as never before.Benefits/Company information:Explore superior growth opportunities and enjoy progressive advantages like our 401(k) Retirement Savings Plan, stock options, Domestic Partners coverage and a full complement of personal and professional benefits. Please visit www.cummins.com to explore opportunities in our organization. At Cummins, diversity drives our business worldwide, and inspires our work and our lives. We are an equal opportunity employer. 1. Lead Customer Technical Support for Truck National Accounts ' Direct customer support of technical issues ' Collaborate/coordinate with Distributor/DFSE, Service Eng ' Use 6 Sigma methodology and 7-Step Problem Solving ' Develop / provide fleet training programs ' Manage customer soft failures ' Provide infant care support for 2007 truck engines 2. Proactive Relationships with key National Accounts ' Develop relationship with key contacts at truck national accounts ' Provide input to truck National Account plans ' Execute Customer Focused 6 Sigma projects ' Work with key customers to maximize the value of engine feature and parameter settings ' Use RLS and reliability database to manage top product issues for key fleets ' Manage and track Proactive Support Plans and field action . Improve campaign effectiveness at customer fleets ' Execute fuel economy investigation/proactive improvement 3. Customer Support Excellence ' Provide arbitration for customer disputes ' Be the customer to factory liaison whenever needed ' Work with customers to know their issues ' Provide responsiveness to customer issues and corrective action ' Develop relationships with OEM counterparts Provide technical support for customer issues in on-highway, bus, and off-highway markets ' Provide customer and fleet support that provides value to their business 4. Make the Western Division a great place to work ' Actively support the efforts of diversity and teamwork Implement CSE objectives - Through the Lens of the Customer ' Proactively receive training based on job requirements and skills matrix 5. Make the local community a better place to live. ' Participate in groups outside of Cummins to make local improvements ' Actively support the local community with time/talent/resources outside of work Knowledge of engine systems/components/performance PC Skills (Word, Excel, PowerPoint, Lotus Notes, IMS, etc) Excellent written and verbal communication skills Ability to use INSITE, PowerSpec, VE/VMS, QSOL, Circuit, etc or ability to learn these tools Knowledge or ability to learn and apply component failure analysis Solid analytical skills"Cummins Inc is an Equal Opportunity Employer and Affirmative Action Employer dedicated to diversity in the workplace." Cummins is an Equal Opportunity Employer