Analyst, Product Implementation (Pyxis Medication Products) - Des Moines

At Cardinal Health, we’re developing the innovative products and services that make healthcare safer and more productive. Join a growing, global company genuinely committed to making a difference for our customers and communities.

 

Cardinal Health, Pyxis Products, the market leader in healthcare drug and supply automation technology, is adding to staff and seeking a Product Implementation Analyst. The Product Implementation Analyst installs Pyxis Systems. This position involves extensive customer interaction and service. In addition, the Product Implementation Analyst leads the installation process through utilization of the established Pyxis project management process. These projects typically can range in scope from installing one-unit expansions, to being part of a team that may install projects of over 100 units. The Product Implementation Analayst effectively performs the required tasks to insure successful project completion and customer satisfaction. Specific duties include:

 

Communication Conduct customer meetings with assistance and leadership of a senior team member or manager.Provide written documentation to appropriate team members and customer addressing each facet of implementation on every project. This includes an overall project rollout plan, timelines and project assignments to Pyxis and customer.Collaborate with senior team members to provide consultation on new and existing products to customer.Establish and maintain customer service relationships to ensure a long term business partnership.

TechnicalInstall and Support Pyxis Products hardware and software. Complete training and develop basic competency in the Pyxis MedStation and/or SupplyStation product line.Conduct customer training on the use of Pyxis products.Provide basic problem solving and troubleshooting as needed for customer.Manage new and existing accounts.Perform upgrades to Pyxis software and hardware.

AdministrativeDevelop competency and comply with the requirements of the established Pyxis project management process. Coordinate customer resources and assign project tasks.Complete weekly logs, expense reports, project plans, etc.Order equipment and supplies.Maintain Account Summaries.

Education or Equivalent:  BS/BA degree or equivalent degree or work experience.

 

Experience/Knowledge/Skills Requirements:Hospital Pharmacy or healthcare experience preferred Project Management experience required.Prefer moderate to strong technical skills: exposure to basic programming concepts and uses; demonstration of technical skills in working environment; working knowledge of variety of software/hardware applications and accessories; understanding of relationship between software and hardware; exposure to interface and communications technology.Prefer 2+ years in healthcare environment with technical (systems) involvement or 3+ years with other computerized system applications. Prefer some training and teaching experience.The effective Application Specialist must be able to clearly communicate, thoroughly document, demonstrate a fundamental ability to project manage and overcome project hurdles/timeline delays while performing basic installations.Must have strong organization skills.  Must have excellent interpersonal skills and a positive, “can-do” attitude.Excellent oral and written communication skills.Work from home office with day travel within the Des Moines area; up to 50% overnight travel.