Collections Coordinator, Diabetes

Smiths Medical is a division of Smiths Group a global technology leader headquartered in London, England. Smiths Group is a diverse group of businesses and our people continue to reflect that diversity. Smiths businesses employ approximately 22,000 people in over 50 countries.  Traded on the London Stock Exchange and recognized as a FTSE 100 index company.  When you join us you will be involved in making products and offering services that make the world safer, healthier and more productive.

COLLECTIONS COORDINATOR, DIABETES
The successful candidate will contact 3rd party payers and patients to expedite collection of accounts receivable, review accounts receivable and arrange terms of sale to ensure timely collection and research unidentified payments by contacting and communicating with 3rd party payer.  Additionally, the incumbent will prepare appeals and research denials, achieve collections goals per job description and establish patient financing plans prior to product shipment.

Specifically, the Collections Coordinator, Diabetes, will:
• Contact customers via telephone to resolve outstanding balance.
• Ensure that balances are transferred appropriately by billing and/or cash applications.
• Obtain necessary approvals on credit decisions from the Mgr, Billing & Collections or Director, Sales Analysis & Financial Administration
• Maintain contact with sales specialists, reimbursement specialists, cash applications and billing/collections personnel.
• Settle customer AR balances in accordance with general credit policy.
• Review customer accounts to ascertain information such as previous action taken and assure that payments received are documented.
• Liaise with medical billers, prepare medical appeals and follow up on appeals as necessary.
• Generate refund requests
• Utilize aging reports, insurance follow up reports, and other reports within the system
• Reconcile accounts on a monthly basis, investigating discrepancies, deductions, and unpaid items through payer or customer contact. 
• Place accounts on hold as appropriate.
• Determine and monitor accounts with payment plans
• Review activities and coordinate with outside collection team
• Run Monthly statements and mail to customer
 

Qualifications include:
• AA degree in business, finance or accounting and 5+ years hands-on experience and in-depth knowledge of medical billing and collections. 
• Experience in collections, insurance, claims processing and follow up, denial research, appeals filings and payments.
• Experience collecting customer (patient) accounts and strong medical accounts receivable technical knowledge.
• PC skills and familiarity with Excel spreadsheets and medical billing software
• Abilities to:
• Analyze credit information to make sound judgments regarding credit risk
• Make appropriate decisions
• Work under deadlines within time restraints and to meet monthly and weekly deadlines.
• Meet productivity and quality assurance standards to ensure effective claim and collections results.
• Work independently with minimal supervision. 
• Understanding of HIPAA requirements.
• Working knowledge of rules and regulations of 3rd party payers.
• Excellent verbal and written communication, customer relations, interpersonal, multi-tasking and organizational skills.
• Knowledge of HCFA 1500 Form and the insurance process.
 
We offer competitive salaries with an outstanding benefits package, including Employee Medical, Dental, Vision, & Life Insurance, Optional Spouse & Dependent Life, 401 (k) with Company Match, Retirement Account Plan, Paid Time Off, Tuition Reimbursement and more. 


To apply, visit us at:
www.smiths-medical.com/careers


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