Customer Account Specialist

Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, enabling our customers to make the world healthier, cleaner and safer. With annual revenues of $10 billion, we have more than 30,000 employees and serve over 350,000 customers within pharmaceutical and biotech companies, hospitals and clinical diagnostic labs, universities, research institutions and government agencies, as well as environmental and industrial process control settings. Serving customers through two premier brands, Thermo Scientific and Fisher Scientific, we help solve analytical challenges from routine testing to complex research and discovery. Thermo Scientific offers customers a complete range of high-end analytical instruments as well as laboratory equipment, software, services, consumables and reagents to enable integrated laboratory workflow solutions. Fisher Scientific provides a complete portfolio of laboratory equipment, chemicals, supplies and services used in healthcare, scientific research, safety and education. Together, we offer the most convenient purchasing options to customers and continuously advance our technologies to accelerate the pace of scientific discovery, enhance value for customers and fuel growth for shareholders and employees alike. All of our employees share a common set of values - Integrity, Intensity, Innovation and Involvement. Our ability to grow year after year is driven by our ability to attract, develop and retain world-class people who will thrive in our environment and share in our desire to improve mankind by enabling our customers to make the world healthier, cleaner and safer. If you share in our values and if you're looking for an employer who is strongly committed to developing talent and rewarding achievement, come grow with us at Thermo Fisher Scientific. Thermo Fisher Scientific is an Equal Employment Opportunity and Affirmative Action employer. Job Description Customer Account Specialist  Job Description Job Title:  Customer Account SpecialistReports To:  (note direct and matrix reporting lines as applicable)  Regional SupervisorGroup/Division:  Managed Services/ResearchCareer Band:   Location:  Foster City, CANo. of Direct Reports:  0Day/Shift:  8am to 5pmFLSA Status:     Position Summary: (Insert paragraph describing job duties, responsibilities, day-to-day activities) Customer Account Specialist overseeing Chemical Management System for large pharmaceutical company.  Responsible for ensuring that all chemicals are received, detrashed, bar-coded, and received into chemical tracking system. Position requires experience in Chemical Management, or Environmental Health & Safety or Hazardous Materials.  Ideal candidates would have HAZWOPER, DOT and RCRA training certificates. Independently makes decisions and utilizes available resources to meet customer requirements, which includes Fisher Scientific mainframe systems, CISPro, Fisher Scientific procedures, customer procedures, chemical stockroom, chemical material handling and chemical pharmacy management. Utilizes advanced systems or performs the functions stated below:, Fisher Scientific Internet, CISPro, MS Excel and Word, and other customer systems.  Displays a high level of confidentiality for both customer and Fisher. Analyzes/maintains/reconciles various customer and Fisher reports to ensure customer and Fisher requirements are met. Communicates with direct supervisor any customer issues or potential problems, Promotes personal growth and development by staying abreast of new policies and enhancements without the presence of site trainer and management team. Listens to customer concerns, effectively diffuses dissatisfaction, and quickly identifies course of action with a goal of resolution within established turnaround times. Establishes and fosters positive customer relationships.  Provides dedicated service at customer’s facility, which includes chemical order entry, chemical order management, chemical stockroom services, chemical material handling, operates and manages CISPro database.  Minimum Requirements/Qualifications: (Insert paragraph outlining requirements, including degree/education, years of experience, minimum qualifications, industry- or instrument-specific experience, skills required and any physical demands such as lifting requirements or exposure to chemicals.  Travel requirements should also be included.) Chemical Supply Chain Process ManagementCustomer Service Engagement ManagementCorrective Action / Preventative ActionDrive End User Adoption of Supply Chain ProcessesEnd User Relationship ManagementMaintain Inventory Accuracy of Large Chemical DatabaseMetrics ProductionProcess DocumentationPerformance ReportingDirecting the work of others to reach site-specific goalsSOP Management (improvement updates)Chemical Bar-codingChemical segregationLaboratory safety training and certifications Non-Negotiable Hiring Criteria: (List 3-5 key attributes, skills, or requirements that the candidate must have to be considered for this position) Previous experience working within a laboratory environmentStrong leadership skills laced with optimistic and positive attitudeStrong attention to detailPositive customer service experienceStrong working knowledge of MS, Excel, WordGood communication skills (verbal and written)Proactive approach to operations    Education: BachelorsJob Level: Entry Level