Customer Records Coordinator

Customer Records Coordinator

 

Hill-Rom has been an industry leader in providing customers with high-quality, innovative products and outstanding services in the health care industry since 1929.  Hill-Rom currently employs more than 6,500 people worldwide, including approximately 2,000 at its global headquarters. Our mission is simple: Everyday we strive to make a positive difference in the lives of patients and those who care for them.

 

Hill-Rom offers its associates challenging work experiences, a collaborative team environment, and an atmosphere to continually develop your career. However, the strongest reason for working at Hill-Rom is the opportunity to put your passion for making a difference to work.

 

We are currently seeking a Customer Records Coordinator for our St. Paul, MN territory.  We offer an excellent compensation package and comprehensive benefits, including: competitive salary, 401K, Medical, Dental, Vision, Life Insurance and tuition reimbursement.

 

JOB SUMMARY:  This role is responsible for creating and maintaining patient files in the database, entering patient demographics, prescriptions and producing paper files.  Work closely with Clinical Reimbursement, Account Services and shipping, to complete the order, including Patient Consents and Trial Conversion information.  Provide direct support to the field organization by owning and maintaining the Medical Facilities (MF) database.  

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

 Add program entries received off the fax machine into the database.  For all mail-in orders or called-in orders, fax an order form to the requesting person and once completed by the requester, adds to the database.Add all NACR and study patients into database.Review all entries, entering diagnosis, protocol, insurance information, Patient Consent Form and Advanced Beneficiary Notice.Responsible for making the file folder. Work with Account Services on information not provided on order form to complete and expedite order.Record and file the Patient Consent Forms into the patient file when not received at time of original order.Responsible for entering all Trial Outcome forms, when continued, discontinued or extended.Remove and sort faxes from the fax machine, breakdown the fax and distribute to appropriate functional area.Handle all paperwork requested in the queue, sending out.Responsible for data entry of the Account. Set-Up and Account updates.Updating and adding territories, Referral Liaison’s and Account Manager’s.Medical facility reports.Add shipping notes to sites.Enter all new accounts and account updates into the Medical Facilities database, research accounts on the Internet for clarification and additional information.Enter all contacts.Enter and/or search UPIN numbers.Create and distribute all new order pads for new sites, and existing sites requesting new pads.Inactivate files, term orders and arrange pick-ups.Enter all address changes from post office mailers, Patient Information Update, Account Manager or any forms of changes.Other duties may be assigned.



EDUCATION AND/OR EXPERIENCE REQUIRED:

 Computer knowledge, and basics in the PC maneuvers – Microsoft office programs, e-mail capabilities, and Filemaker software. Requires 3-4 years computer and office experience. Organizational skills a must.Medical terminology is helpful. Detail oriented with a thorough approach to tasks.Lotus Notes – MS Office 2000.



To apply, please use the following link:

https://v2.projectix.com/hill-rom/jobboard/NewCandidateExt.aspx?__JobID=2268

 

At Hill-Rom, we strive to build a diverse work force through equal opportunity

employment that embraces and leverages the differences each individual has to offer.

 

M/F/D/V

 

NOTICE: All applicants receiving offers of employment will be required to pass a drug screen and criminal background check as a condition of hire.  It is the policy of the Company to maintain a safe workplace free of the influence of illegal drugs and to vigorously comply with the requirements of the Drug Free Workplace Act of 1988.