Customer Service Representatives

PART-TIME CUSTOMER SERVICE REPRESENTATIVES

Zounds is a state-of-the-art hearing aid manufacturer and retailer that is bringing completely new technology, marketing, and distribution to the hearing aid industry.  Zounds' mission is to offer a portfolio of hearing aids and wireless devices that provide the world's best performing technology at an affordable price to anyone who has a hearing impairment.

Zounds is looking for passionate and reliable part-time Customer Service Representatives for our retail stores.  These positions will assist customers in the store, provide information, process transactions and monitor the orderly operation of the store.

Primary Responsibilities:

Assist and greet customers upon entering the store.  Understand and be able to guide customer’s through our store demonstrations. Process transactions for product(s) sold, including the use of a Point-of-Sale (POS) system, processing of credit cards, debit cards, checks and CareCredit. Maintain a variety of automated and manual records, enter data into computer, prepare and submit automated and manual reports, and other duties as required. Open and close cash register, count money, complete cash sheets, submit money collected and documentation to appropriate office. Operate Inventory Control Software, Microsoft Office Software, and office equipment. Maintain detailed customer files in compliance with state regulations. Answer customer sales calls and provide information as needed, within the scope of state regulations. Assist with product returns, including check requests for reimbursement and forms to be sent to engineering with returned product. Complete forms and determine changes for service requested. Handle all customers in a professional manner.

 Education, Training and Experience:High school diploma or equivalent. At least six (6) months of work experience involving assisting the public. Ability to follow verbal and written communications. Communicate effectively with public and coworkers in a professional and courteous manner.

The retail store operates 7 days per week under local mall hours...nights and weekends will be required.

Our Hearing Center will be located in South Hills Village and please anticipate a start date of May 12, 2008.