ELITE CUSTOMER SERVICE NEEDED

**PLEASE READ ENTIRE JOB DESCRIPTION... IF YOU HAVE WHAT IT TAKES, AND ARE A "PROFESSIONAL" IN THE FIELD OF CUSTOMER SERVICE... SEND YOUR RESUME WITH SALARY REQUIREMENTS.


Title: Customer Service Representative

Locations: Fort Lee, NJ

Position Description:

The purpose of the position is to ensure Summit VetPharm customers receive excellent customer service. This will involve heavy inbound phone (100+ calls per day), internet, email & fax order inquiries, answering client questions regarding Summit VetPharm products and offers, facilitating inbound product order placement & assisting Summit VetPharm’s National Sales Team by insuring order fulfillment. The nature of this position requires an individual who is multi-faceted, dependable, and detail-oriented. This individual will work closely with Summit VetPharm’s Customer Service Manager, National Sales and Finance Departments. Candidates must be well spoken with past sales experience in a Customer Service/Call Center environment; flexible with regards to work schedules of 10am to 6pm Monday through Friday ~ a team player with strong work ethic to meet the goals of a start up organization organization.
"Going the Extra Mile" is requisite and standard practice at Summit VetPharm.

Responsibilities:

• Multi-task 100+ inbound calls daily.

• Receive and process inbound client orders and inquiries via phone, email, internet & fax.

• Trace customer orders to validate product delivery (requires knowledge of FedEx.com & UPS.com).

• Assist Summit VetPharm Veterinary Services Division with client inquiries.

• Other duties assigned by management as required.

Position Requirements:

• Knowledge of the Veterinary/Pharmaceutical industry is preferred.

? Must be comfortable and literate with Microsoft Excel.

• Professional interpersonal skills necessary to communicate effectively with both customers and internal personnel. MUST possess a helpful, pleasant personality.

• The ability to work in a fast-paced, driven environment is a necessity. The aptitude to be "Quick on Your Feet" is essential.

• Must be career-oriented, hard working and have excellent recall for past events/situations.

• Experience with MAS500 and SalesForce.com a plus.

• Should be computer literate and have working knowledge of Microsoft Office Suite programs.


Candidates are encouraged to submit Resumes to customerservice@summitvetpharm.com

SUBMITTAL DEADLINE 6/15/2008


*RESUME MUST INCLUDE SALARY HISTORY*