Field Service Representative

With limited supervision provide basic and routine product servicing to customers using Varian Medical Systems products. Duties: 1. Installs and services product equipment with limited technical assistance and minimal direct supervision. 2. Successfully complete advanced product training (both classroom and OJT). 3. Applies customer management skills, technical expertise, and available resources to meet or exceed customer needs and expectations. 4. Maintains detailed electronic records of service visits, including the technical problems encountered and parts employed to correct the problem. 5. Processess all required field service documentation and electronic reports in a timely manner. 6. Gathers information as required to aid in solving technical problems encountered on service visits. 7. Reports safety problems, incidents, and customer complaints to the appropriate manager or department. 8. Performs spare parts ordering for assigned customers, including replenishing spare parts kits as necessary for warranty and contract customers. 9. Maintains a safe and organized work area, observes all safety policies and procedures. 10. Uses the proper escalation procedures, updates status, and follows through to completion of the escalated task in accordance with established company policy. 11. May provide training to other field personnel. 12. Performs other related duties as assigned.QualificationsCustomer focused attitude. Perform work activities in accordance with established company policies and procedures. Minimum of two years experience as a successful field service associate or an equivalent combination of technical training and related experience. Apply acquired skills with knowledge of rf and digital electronic device troubleshooting techniques to identify and resolve routine hardware problems. Proficient at diagnosing and solving moderately complex mechanical problems, including simple vacuum leaks. And//or identify and repair routine software and network problems. Analyze and correct software and network problems. And//or identify and resolve simple imaging system defects.VARIAN MEDICAL SYSTEMS is firmly committed to a policy of equal employment opportunity and will administer its Human Resources policies and conduct its employment practices in a manner that treats each employee and applicant for employment on the basis of merit, experience, and other work-related criteria without regard to race, color, religion, sex, national origin, ancestry, sexual orientation, age, marital status, medical, disability (mental or physical), veteran status, or any other protected class under relevant state and federal laws. For this position reply to: Varian Medical Systems