Operations Manager

The Operations Manager is responsible for supervision of Branch operational functions to ensure efficient and profitable direction to achievement of Branch goals. Serves as the Branch authority on company policies and procedures relative to investment and expense control, customer service and general administration.

Primary Responsibilities: Oversees all aspects of the Branch from an operational perspective and provides interpretation and training for all policies and procedures as necessary for Branch personnel. Directly responsible for all personnel and functions in the merchandise/customer service and other departments. Acts on behalf of the Branch Manager in his or her absence. Provides support to the sales personnel and provides operational execution of sales and marketing initiatives. Assumes direct responsibility for all personnel and functions in the Merchandise, Equipment, Coordinating, Technical Services departments. Evaluates Branch financial performance to identify areas of opportunity. This includes: Designing and implementing any action steps to correct deficiencies, Coordinating and monitoring the reconciliation process of the annual physical inventory at the Branch location, Reconciling the Branch general ledger on a monthly basis, Establishing adequate control procedures, Ensuring appropriate and accurate information is passed on to employees for fulfillment of their responsibilities, Assisting Branch Manager in the annual budget process.Communicates operational issues through the proper channels to ensure that all employees have current, appropriate and accurate information as necessary to fulfill their responsibilities. Acts as IS liaison and key contact for all computer systems. Collaborates with the Branch Manager in creating a working environment that encourages mutual satisfaction of company and employee goals and objectives. Coordinates all employee goals and responsibilities that include: sourcing, hiring, training and development, performance reviews, promotions, transfers and terminations. Manages all departments to ensure superior customer service while delivering a profit to the Branch. Coordinates Branch moves and mergers and maintains the current facility to company standards. Complies with all federal, state and local agency requirements. Acts as Branch authority over investment and expense control, customer service, general administrative policies and procedure, and department standards. Continues personal professional growth and development through seminars, business related magazines, journals, etc.
Qualifications:
Ideal candidate will have: High school diploma or equivalent. College training in general business or human resources preferred. Strong organizational and supervisory skills. Strong decision-making abilities. Industry knowledge a plus.