Regional Customer Account Specialist, Kansas City, MO

Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, enabling our customers to make the world healthier, cleaner and safer. With annual revenues of $10 billion, we have more than 30,000 employees and serve over 350,000 customers within pharmaceutical and biotech companies, hospitals and clinical diagnostic labs, universities, research institutions and government agencies, as well as environmental and industrial process control settings. Serving customers through two premier brands, Thermo Scientific and Fisher Scientific, we help solve analytical challenges from routine testing to complex research and discovery. Thermo Scientific offers customers a complete range of high-end analytical instruments as well as laboratory equipment, software, services, consumables and reagents to enable integrated laboratory workflow solutions. Fisher Scientific provides a complete portfolio of laboratory equipment, chemicals, supplies and services used in healthcare, scientific research, safety and education. Together, we offer the most convenient purchasing options to customers and continuously advance our technologies to accelerate the pace of scientific discovery, enhance value for customers and fuel growth for shareholders and employees alike. All of our employees share a common set of values - Integrity, Intensity, Innovation and Involvement. Our ability to grow year after year is driven by our ability to attract, develop and retain world-class people who will thrive in our environment and share in our desire to improve mankind by enabling our customers to make the world healthier, cleaner and safer. If you share in our values and if you're looking for an employer who is strongly committed to developing talent and rewarding achievement, come grow with us at Thermo Fisher Scientific. Thermo Fisher Scientific is an Equal Employment Opportunity and Affirmative Action employer. Job Description Regional Customer Account Specialist, Kansas City, MO  Job Description Job Title:  Regional Site SpecialistReports To: Regional ManagerGroup/Division:  Managed Services/ResearchCareer Band:  IIILocation:  Kansas City, MO No. of Direct Reports:  0Day/Shift:  8 AM to 5 PM M-FFLSA Status:  Non Exempt  Position Summary:Regional Site Specialist will provide service to multiple customer facilities in the Central Region and provide coverage for Fisher Managed Services Staff during vacations, leave of absence or sick time. Candidates must independently make decisions and utilize available resources to meet customer requirements, which include Fisher Scientific mainframe, customer ERP systems, Fisher Requisition Inventory Management System (RIMS), CISPro, Fisher Scientific procedures, and customer procedures. Display a high level of confidentiality for both customer and Fisher. Analyzes/maintains/reconciles various customer and Fisher reports to ensure customer and Fisher requirements are met. Communicates with direct supervisor any customer issues or potential problems, promotes personal growth and development by staying abreast of new policies and enhancements without the presence of site trainer and management team. Listens to customer concerns, effectively diffuses dissatisfaction, and quickly identifies course of action with a goal of resolution within established turnaround times. Establishes and fosters positive customer relationships.   Essential Functions: Works back order reports Sourcing and cross referencing Ensures proper handling, storage, rotation and issuance of inventoried products Data input, document control, filing and records maintenance Conducts cycle counting and physical inventory Works with AP to resolve open invoices/pricing Designs and maintains basic key performance indicators Assists with the training of new associates Interacts with management, customer, vendors and service partners on continuous improvement projects and problem resolution Chemical Tracking Provide quotes Responsible for using customer’s ERP systems Conducts Internal presentations Track cost savings Minimum Requirements/Qualifications: Conform to all Fisher and customer requirements for drug & alcohol screening, background investigation, security clearances, and medical checkups. BS/BA degree preferred 3-5 years customer service experience a must 3-5 years purchasing/inventory experience a plus Previous experience working within a laboratory environment a plus Previous EHS or hazmat training a plus Intermediate level with Microsoft Office suites Good communication and presentation skills (verbal and written) Ability to develop and document processes Ability to understand site protocols, policies, and procedures Able perform multiple job functions Strong attention to detail Ability to display critical thinking Ability to travel extensively 75% + of the time Non-Negotiable Hiring Criteria: 3-5 years customer service experience Good communication and presentation skills (verbal and written) Intermediate level with Microsoft Office suites Able to lift 50 LBS Ability to travel extensively up to 70-80% of the time (Company reimbursed) Must have reliable transportation (Mileage reimbursed) Education: BachelorsJob Level: Experienced