Services Support Coordinator

SERVICES SUPPORT COORDINATOR

 

Integra LifeSciences Corporation is a world leading international medical device company, pioneering superior quality surgical instruments. Integra is renowned for the developing, manufacturing and marketing of innovative products in neuro-trauma, neurosurgery, orthopedic and plastic reconstructive surgery.  In 2006 Integra grew revenues by more than 50% and surpassed $1 Billion in market capitalization.  In 2004, 2005 and 2006 Integra LifeSciences was named to the Forbes 200 Best Small Companies list.   

 

Our rapidly growing company, with over 2500 dedicated employees, is currently seeking highly accomplished Services Support Coordinator committed to taking us to even higher levels of growth, innovation and customer service.  Our opportunity is located at our Miltex site in York, PA.  Miltex, Inc., is one of the largest and most respected suppliers of hand-held surgical and dental products serving the healthcare dealer market. 

 

The Services Support Coordinator will be responsible for the following:

Assists and serves the customers in the product return and repair process from the authorization of the return to the replacement or return of the product to the customer.

 

ESSENTIAL DUTIES AND RESPONSIBILITIESTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

 

· Receives returned goods and enters data into the computer system to update all pertinent information 

· Sorts shipments of returned goods into parts returned for repair and merchandise being returned due to overstock, etc.

· Evaluates and classifies items returned for credit, repairs and complaints.

· Returns inspected items to warehouse for restocking or repackaging.

· Packs/repacks repaired or replacement instruments and ships to customers.

· Unpacks, cleans and sterilizes return for repair instruments as needed prior to repair diagnostics.

· Receives customer phone calls, issues Return Material Authorization (RMA) numbers for return of merchandise, informs customers of repair costs and secures customer repair authorization order numbers, credit card number and/or other billing information.

· Processes and enters the receipt transactions into the computer system for return goods.

· Records all pertinent customer and customer complaint information in the computer system when issuing the RMA number for the processing of the return or repair and the compilation of data for quality assurance.

· Performs simple diagnostics checks to determine problems and, if detected, routes the part to instrument repair, refers more complex diagnostics to the Quality Assurance Department for repair or replacement determination.

· Pulls replacement parts if required, packs and ships the repaired or replacement goods to the customer; updates the computer system with all pertinent information and creates customer invoices.

 

We are committed to creating an environment where all employees are valued and respected.  We offer a competitive compensation/benefits package including 401(K) savings plan with match, medical, vision, dental, life insurance, tuition reimbursement and employee stock purchase plan.  Please forward all resumes and salary requirements to: resume@miltex.com   Please state Services Support Coordinator in the subject line.  Website, http://www.integra-ls.com.  Local candidates preferred.  No agencies please.  EOE.