Site Supervisor

Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, enabling our customers to make the world healthier, cleaner and safer. With annual revenues of $10 billion, we have more than 30,000 employees and serve over 350,000 customers within pharmaceutical and biotech companies, hospitals and clinical diagnostic labs, universities, research institutions and government agencies, as well as environmental and industrial process control settings. Serving customers through two premier brands, Thermo Scientific and Fisher Scientific, we help solve analytical challenges from routine testing to complex research and discovery. Thermo Scientific offers customers a complete range of high-end analytical instruments as well as laboratory equipment, software, services, consumables and reagents to enable integrated laboratory workflow solutions. Fisher Scientific provides a complete portfolio of laboratory equipment, chemicals, supplies and services used in healthcare, scientific research, safety and education. Together, we offer the most convenient purchasing options to customers and continuously advance our technologies to accelerate the pace of scientific discovery, enhance value for customers and fuel growth for shareholders and employees alike. All of our employees share a common set of values - Integrity, Intensity, Innovation and Involvement. Our ability to grow year after year is driven by our ability to attract, develop and retain world-class people who will thrive in our environment and share in our desire to improve mankind by enabling our customers to make the world healthier, cleaner and safer. If you share in our values and if you're looking for an employer who is strongly committed to developing talent and rewarding achievement, come grow with us at Thermo Fisher Scientific. Thermo Fisher Scientific is an Equal Employment Opportunity and Affirmative Action employer. Job Description Site Supervisor  Job Description Job Title:  Site SupervisorReports To:  Regional Site Manager/DirectorGroup/Division:  CCG/RMDCareer Band:  IIILocation:  Raleigh, NC No. of Direct Reports:  9Day/Shift:  TBDFLSA Status:  Exempt Position Summary:  The Site Supervisor is responsible for the daily supervision of the Site Managed Services personnel, enabling the team to deliver consistently excellent service to our customers. Ensures prompt and accurate delivery of customer required service and quality. The Site Supervisor is responsible for meeting the goals and objectives of the customer location, as determined by customer requirements. The Site Supervisor has direct responsibility for motivating, and leading a team of 4-13 site employees at 6-10 site locations.  The Site Supervisor will be responsible for setting up and presenting at customer Business Reviews, delivering Managed Services capabilities presentations, cross training onsites in their geography, building a succession plan with the onsites in their geography and traveling to other sites outside of their region to adopt skill sets of services that are not currently provided in their geography. Administers procedures to support the goals and objectives of the department and the customer.  Regularly interacts with management, sales and the customer on matters concerning functional areas within the department and cross-functional groups.  Operationally, the Site Supervisor will be responsible for conducting site audits, annual physical inventory, employee reviews, corrective actions working with Human Resources, hiring and terminations working with Human Resources, writing standard operation procedures, attending training classes and regional meetings as necessary, developing KPI’s, tracking trends, implementing best practices at all sites and growing the business at new and existing customer sites.50% travel required.    Minimum Requirements/Qualifications:  HS diploma or equivalent.BS/BA degree preferred.Minimum 2-4 years Team Lead or other supervisory experience and/or college degree.   Non-Negotiable Hiring Criteria:  Self-motivated with strong organizational, interpersonal and customer service skills.Strong analytical and critical thinking abilities to make timely decisions while functioning in a fast-paced, changing work environment.Overall understanding of service management, customer satisfaction.Must be flexible with hours.Basic understanding of employment/labor law regulations.Ability to perform the following job functions: Site Service Technician Site Specialist Senior Site SpecialistSite Team Lead Education: BachelorsJob Level: Experienced