Team Leader (Northern California)

Stryker is an exceptional company with exceptional people who deliver exceptional results. We have differentiated ourselves by responding in innovative ways to the needs of our global customers and patients. We have created a work environment that attracts talented, driven people who love to win and to serve others. We hold ourselves accountable to reach or exceed our goals and to continually improve everything we do. These attributes are shared by the employees that make up Stryker. They are the things that bring us together. They are the foundation of all we do. And they are the enablers of both our past and future success.Stryker is one of the world’s leading medical technology companies with the most broadly-based range of products in orthopaedics and a significant presence in other medical specialties. Stryker works with respected medical professionals to help people lead more active and more satisfying lives. The Company's products include implants used in joint replacement, trauma, craniomaxillofacial and spinal surgeries; biologics; surgical, neurologic, ear, nose & throat and interventional pain equipment; endoscopic, surgical navigation, communications and digital imaging systems; as well as patient handling and emergency medical equipment. The Company's website address is http://www.stryker.com

JOB DESCRIPTION:
The Team Leader is responsible for providing leadership and expertise for loaner kit/order fulfillment. This role is responsible for overseeing the distribution of products/services for our representatives and customers. Specifics include: order entry; picking, shipping, tracking and usage. By managing these processes, you will maintain a state of constant audit readiness, including outstanding transactions, which account for up to 50% of Branch s inventory assets.You will also lead, supervise and coordinate the activities of all loaner kit/ warehouse operations throughout the entire branch, including production and operating workers. This will encompass the people manager responsibilities including: scheduling, training, coaching, discipline, performance management and evaluation, compensation management, recruitment and terminations.Depending on the branch size, this role may also encompass the leadership for inventory operations and personnel.ESSENTIAL DUTIES AND RESPONSIBILITIES:
Manage best practice implementation to meet/exceed business goals and standards.Inspect products or materials for damage, defects, or shortages.Meeting established metrics for operations (i.e. turns, service levels).Check inventory records to determine availability of requested products.Compile and inspect incoming/outgoing kits for compliance with specifications and usage.Clean and maintain supplies, tools, equipment, and storage areas in order to ensure compliance with safety regulations.Examine and inspect stock items for wear or defects, reporting any damage to supervisors.Coordinate Drivers and routes - shipments, etc.Assess product delivery choices.Use computers to enter, access, retrieve data.Maintain account records, reporting and filing.Process orders for products.Confer with distribution, sales, shipping, warehouse, or common carrier personnel in order to expedite or trace deliveries.Investigate customer complaints.Track service levels and problem solve any discrepancies.Participate in on-call rotation schedule.Utilize processes and tools for scheduling surgeries.Manage inventories by tracking inventory records reflecting product movement, notifying departments when supplies of specific items are low, or when orders would deplete available supplies.Work with internal resources for alternative product obtainment (e.g. loaner bank, other warehouses, consignments).Cycle count activities.Set up and organize the warehouse for incoming and outgoing surgery shipments.Organize, retrieve or place goods from/into stock received via multiple sources.Keep records on the use and/or damage of stock or stock handling equipment, inventory for expiration dates etc.Prepare reports as required.Supports management in preparation for branch audits.Rotate in the on-call schedule.Schedule and lead meetings with team members to update on new policies/procedures, schedules and incidents.QUALIFICATIONS:
Must have the ability to work flexible hours, as needed to support the business needs, including weekend and evening call as needed.Must be able and willing to lead and work successfully in a team environment.Strong experience in materials/distribution operations.Strong skills with office technology (e.g. ERP systems, Access, Excel and Word.) and associated data analysis/diagnostic skills.Demonstrated use of principles and methods for product or order fulfillment including needs assessment, product usage, and inventory control systems and processes.Must have the ability to lift, push, pull and carry up to 50 lbs.EDUCATION:
BS/BA in business or related discipline desired.Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.Strong problem solving and communication skills.Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and office procedures.Knowledge in logistics/routing scheduling delivery methods.Stryker is an equal employment opportunity/affirmative action employer committed to hiring a diverse workforce.To read more about Stryker, please visit our website at www.stryker.com