Technical Support Rep

Hoveround Corporation is a national company that provides mobility equipment to medically qualified clients. We are the only company that can provide specialty and standard power wheelchairs factory direct to our clients. Hoveround provides a full line of power mobility vehicles, from the basic scooter to the most sophisticated rehab power wheelchair. Hoveround has been repeatedly recognized for the design, sale and service of its motorized wheelchairs. We maintain the highest standards of compliance in the industry. We are JCAHO accredited and ISO 9001 certified. We adhere to the standards of all applicable state and federal agencies.


 

POSITION SUMMARY:

PROVIDES TECHNICAL SUPPORT ON ALL PRODUCT LINES TO CLIENTS AND ASSOCIATES.  Processes related documentation. THIS IS NOT A COMPUTER TECH SUPPORT POSITION

 

ESSENTIAL FUNCTIONS:Communicates with internal and external departments.Answers inbound calls from Technical Support ACD lines.Performs outbound calls as assigned.Documents contacts and follow ups in system database.Documents and reports product trends and customer complaints.Ensures accurate client information is documented and processed.Maintains ISO and JCAHO standards.Assists field representatives with technical and procedural issues.Processes and distributes outbound data and paperwork.May be placed on a rotating shift or on-call status.Performs quality audits as requested.Assists with other departmental duties and training as assigned.Performs other duties as assigned by supervisor.Works a 40 hour work week.

 

JOB QUALIFICATIONS:

Education/Experience/Technical Requirements

1.  High School Diploma or equivalent

2.  Prior customer service experience a plus

3.  Electro/Mechanical aptitude

4.  Excellent telephone communication skills

5.  Computer literacy in a Windows environment