Gift Processing Administrator

 

Gift Processing Administrator

 

Purpose: The gift-processing administrator is responsible for managing, performing the processing, and reporting on all donations and for the administration and integrity of Development’s Raisers Edge database.  

 

Responsibilities:

 

· Database Administration:  Manages users’ security access, donor record protocols and data integrity. Manages data migration to/from database. Creates new codes, queries and reports, as needed. Performs or oversees all file maintenance.  Verifies compliance with USA Patriot Act.

 

· Gift Processing: Enters or oversees entry of all gifts and pledges and their attendant funds, codes and notations into the donor database.  Identifies and utilizes varied manual and electronic processes for recording gifts by cash, check, credit card, electronic funds transfer, stock, or in-kind. Acts as primary liaison with the agency’s offsite mail processing “lockbox” company. Executes a multi-level gift acknowledgement process involving letters, receipts and postcards, and liaises with external mail house. Maintains acknowledgement supplies inventory. Documents changes in gift processing protocols.  Processes all matching gift confirmations and pledges. Handles tribute-giving data, correspondence and record keeping.

 

· Direct Mail Support: Generates data files for mail appeals, phone campaigns, acknowledgements, invitations, newsletters and other publications, as needed. Creates or imports new audience segmentation codes for all appeals. Checks coding proofs for lockbox or mail house as required.

 

· Special Events Support: Creates templates for online events ticketing and sponsorships. Generates guest lists for event registration; provides on-site registration support, including liaison with accounting to accommodate cash and credit card transactions.

 

· Donor Relations Liaison: Handles initial donor inquiries and complaints including problems with checks, credit cards, EFT and stock gifts. Serves as primary liaison for monthly Sustainer Circle members.

 

· Reporting: Generates routine revenue reports including daily, weekly and monthly summaries for Accounting; weekly gift summaries for the Development team, Executive Team and Development Committee; and special gift information as needed. Works with stakeholders to design or oversee design of customized reports as needed.

 

· Reconciliation with Accounting Department:  Responds to requests from Accounting staff and/or auditors for back-up documents or verification of gift intent or timing.   

 

· Support to the Development Department: Serves as an active member of the Development team, contributing to goal setting and the refinement of processes and procedures. Collects and shares donor notes and anecdotal information for appeals, proposals, newsletter articles and other projects. Provides on- and off-site support for Food Bank events and other activities as needed.

 

· Other:  Recommends and, with approval implements changes and enhancements to Raisers Edge database. Assumes additional responsibilities as requested by supervisor and management.

 

Qualifications:

 

· More than 2 years experience and proven success with managing or administering complex database

· Raiser’s Edge database experience required.

· Strong Word, Excel, PowerPoint necessary, SQL, Crystal Reports, Convio experience a plus

· Excellent written and verbal communications skills, including customer service interaction preferred.

· Sensitivity, tact and the ability to honor confidentiality.

· Proven ability to meet deadlines, and handle multiple and varied tasks.

· Genuine appreciation of GBFB’s mission and the ability to communicate it.