$38,000 Customer Service Representative needed!!

Job Description:Customer Service/Order Processing/Invoicing: Receive and process incoming orders for products. Duties include informing customers of receipt, shipping dates, delays and handling complaints. ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following - Other duties may be assigned. Detailed Work Activities: Answer and transfer phones to appropriate personnel, relay any messages. Receive and process telephone, fax & email orders.Process samples, employee purchases & credit card orders.Maintain back orders for report municate with Credit dept. for credit approvals.Check inventory levels, research purchase order status & trace shipments en route. Calculate & quote shipping rates.Process account invoices.Maintain records, reports, or files.Investigate & resolve customer complaints.Process receiving reports, returns, billing corrections & credit/debit memos. Issue freight damage municate with warehouses.Use oral & written communication techniques.Tasks include:Confer with sales, shipping, warehouse, or common carrier personnel on order to expedite or trace shipments.Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information or order form.Verify customer and order information for correctness, checking it against previously obtained information as necessary. Inspect outgoing work for compliance with customers' specifications.Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays. Recommend merchandise or services that will meet customers' needs. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.EDUCATION AND/OR EXPERIENCE: High School or GED Requires excellent written and verbal English skills. Must be able to read, write and speak fluent English. OTHER SKILLS AND ABILITIES: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.Knowledge of administrative and clerical procedures and systems such as managing files and records, designing forms, and other office procedures and terminology. Ability to apply common sense understanding to carry out instructions.Ability to deal with problems involving several concrete variables in standardized situations. Basic computer skills (Microsoft and AS/400) Communication skills (written and verbal) Detail oriented with multi-tasking ability, Interpersonal skills, Accuracy. Hours are M-F from 8-5 while in training and then will go to 9-6 Please contact Kim at South Coast if you qualify for this position. You can view all of our jobs online at http://www.appleone.com/?sc=11Job Experience:call for details, AS/400 Searchable Keywords: Customer Service, Inside Sales, Outside Sales, Recruiting, Job Placement / gj-mo Contact Information Company: AppleOne Contact: Kim Shapiro E-mail: Apply by Email Address: 92704 Phone: (714) 668-9065 Fax: (714) 668-9140 Reference Code: 11452.1148.1064kscsr.372045* AppleOne is more than just a job. It's a place where you can find the flexibility to pursue your interests while building a career! With more than four decades of experience, our professional career counselors are skilled at matching great people with exceptional career opportunities.