A&E Service Technician w/ Ref. (West Branch, MI)

A&E Factory Service is a nationwide leader in product repair service that provides a professional and enjoyable repair experience for our customers. We service all major brand appliances and you can depend on us for your in-home repair needs. Individuals who are driven to earn our customers' trust and business every day are welcome to show interest in becoming a member of our winning team.

A&E Factory Service technicians diagnose and repair all kitchen and laundry appliances including refrigerators, washers, dryers, dishwashers, stoves, ovens, refrigerators, freezers, and garbage disposals while providing superior service in customers homes. A&E technicians are the best equipped in the industry---you will be provided a van and laptop computer. In fact, A&E technicians travel directly to their first call from home each morning. We have a computer-generated routing system that enables us to maximize customer satisfaction.QualificationsThis position provides timely and quality repairs of customers products while maintaining high customer service. Additionally, technicians promote and sell additional products and services that directly impact the profitability of the company. This position is responsible for the repair of products in the customer s home. Products repaired include:Home Appliances: Refrigeration (sealed systems), Cooking, Microwaves, Dishwashers, Disposers and Laundry.The technician's specific functions fall into four main groups:Technical: Accurately diagnose and repair appliance/equipment in the customer's home; ability to select and use basic tools or instruments to assemble, adjust, calibrate, repair or test various products; ability to give the customer an accurate estimate of the cost of repair, if applicable; ability to provide knowledge, courteous and professional customer service.Must have knowledge of basic electrical principles. Ability to work variable and flexible hours, including required overtime. Ability to handle stressful situations and work in a fast paced environment. Regular and consistent attendance is an essential requirement of employment. High school diploma or GED preferred. Must be at least 18 years of age. Certification and/or licenses as required.BenefitsAs an associate, your career path options will be determined by your performance and your desire to advance further within our organization. We have some of the best benefits available in the industry to choose from:MedicalDentalLife InsuranceVacation Holidays401k with company matchShort and long term DisabilityMerchandise discountsHealth Care Flexible Spending AccountDependent Care Spending AccountBusiness travel insuranceWorklife solutionsVision PlanLegal PlanLong Term Care PlanPet InsuranceAuto and Home InsuranceMortgage AssistanceEqual Opportunity/Affirmative Action Employer.