Account Management Administrator

Account Management Administrator

 

Summary of Responsibilities:

This position is integral to and responsible for the support of the Executive Account Manager and the account management team on ongoing customer support. This is a support roll for the team assisting in maintaining customer satisfaction and repeat business.

Duties & Responsibilities:

·  Implements the setup of new client accounts and new client group accounts.

·  Support and setup of client group standard features and preferences; including company templates, word lists and address books

·  Create, maintain and manage standard client reporting as directed.

·  Research and resolve customer billing issues as directed.

·  Research new client groups and opportunities as directed.

·  Coordinate account management’s tradeshow efforts and follow-up documentation.

·  Support marketing the order and delivery of our marketing collateral effort; including the order of print materials, business cards, client presentation packages and delivery of materials as directed.

·  Non-technical end user testing of new SpeakWrite client products and systems. Direct coordination with IT team.

·  Other duties, as required.

Problem Solving/Judgment:

Must be able to work on a variety of tasks of difficult scope and complexity where analysis of data and/or situations requires evaluation of multiple factors. Will operate within established department/company practices and execute appropriate action under the direction and review of the Executive Account Manager.

Supervision Required:

Reports directly to the Executive Account Manager and supports this position and team as directed.

Contacts:

Requires frequent and effective contact with company staff at all levels as well as limited contact with outside parties including both potential customers and existing customers.

Decision Making:

Responsible for making appropriate decisions within the framework of established department and company policies and practices.

Minimum Skills & Qualifications:

·  1-3 years, experience in the support of external customer account management, sales or related field.

·  Must be confident and at ease dealing with a variety of personalities, both internally and externally, and must possess strong presentation, organization and communication skills (both verbal and written).

·  Knowledge of account management principles, practices, techniques, and tools preferable.  Must possess good analytical skills allowing for thorough consideration of all aspects associated with account management.

·  Ability to manage multiple tasks simultaneously while meeting company’s commitments including deadlines, quality and management expectations, in a dynamic and fast-paced environment.  Demonstrated problem solving skills and persistence.  Must have the ability to work extended hours, when required.

·  PC skills (MS Office Suite, Project, etc.) Advanced knowledge of Excel is a requirement. Good technical skills and comfort of multitasking between multiple programs is a must. Basic knowledge of Adobe suite and graphic programs is preferential.