Account Representative I - Afternoons

Who We Are

Asset Acceptance Capital Corp. is a national buyer and manager of charged-off consumer debt from credit issuers.

 

Founded in 1962 and based in Warren, Michigan, Asset Acceptance is the nation’s largest publicly-traded purchaser of consumer receivables from credit originators.  In addition to acquiring a range of credit card debt, the Company collects on charged-off receivables in the areas of health care, telecommunications, fitness clubs and utilities.  The Company has 1,700 associates across its offices in Michigan, Arizona, Florida, Illinois, Maryland, New Jersey, Ohio, Texas and Virginia.

 

Asset Accepted is listed on NASDAQ under the symbol AACC.

 

Reputation

Asset’s professional associates combine decades of industry knowledge with leading-edge technology that have earned the Company a distinguished reputation as a premier leader in debt management.



The Account Representative I - Afternoons is responsible for locating customers and securing payment of charged-off accounts and qualifying accounts for legal review.

Essential Duties and Responsibilities

• Understand and demonstrate the principles of the Company’s Mission, Vision and Values.

• Communicate with customers via outbound/inbound phone calls and other means of communication to secure balance of debt by negotiating payment terms and methods.

• Utilize various means of skiptracing to locate customers.

• Record and update full and complete account information to aid in account resolution.

• Adhere to FDCPA and state and federal laws and regulations.

• Achieve required score on FDCPA test.

• Maintain Account Representative I established performance metrics.

• Practice Account Level I Core Behaviors.

• Perform various Account Representative administrative duties.

• Comply with policies and procedures as required.

Knowledge, Skills and Abilities

• Education: High School Diploma or equivalency required.

• Experience: Collections experience preferred.

• Language/Communication/Interpersonal: Ability to read, write and speak fluent English. Strong written, verbal, active listening and phone communication skills. Ability to communicate effectively and in a professional manner. Ability to negotiate (i.e. ability to use full and complete information to negotiate best arrangement). Ability to work in a team environment.

• Analytical: Detailed oriented. Ability to plan, organize, prioritize and multi-task. Solutions-driven. Basic math skills (addition, subtraction, multiplication, division, percentages).

• Technical: Ability to use standard office equipment. Basic computer skills, ability to use a keyboard and calculator. Basic technical phone skills. Basic ability to use internet and web mail for business purposes.

• Other: Ability to refer to policy and procedures when applying information and making decisions.

Work Environment Works in a clean, well-lit, well-ventilated, fast-paced, highly energized office environment.

Other Work Requirements Required to work one or more late shifts per week based on Company needs; plus one late Friday shift per month; required to work the last Saturday of each month and one additional Saturday per month. Required to work extended hours the last day of each month.

Benefits

Asset Acceptance offers a competitive salary and benefits including a bonus plan, medical, dental, vision, 401(k) with company match, three weeks paid vacation, and paid holidays.



Asset Acceptance Capital Corp. is an Equal Opportunity Employer. We conduct pre-employment testing, background checks, and maintain a drug-free workplace.